Relationship Manager

Goodera; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Goodera, the world’s leading employee volunteering platform, is seeking an experienced Relationship Manager to own the host experience across the United States while coordinating events and operations. You’ll be the primary point of contact for hosts, ensuring flawless execution and proactive problem-solving from booking to delivery.

In this role you’ll drive host readiness, manage cross-functional collaboration with Recruiting, Product, Finance, and Operations, and continuously improve

Qualifications

• 3–5 years of experience in Customer Success, Community Management, Account Management, Operations, Program Management, or Relationship Management.
• Exceptional verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Highly organized with excellent project management skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving mindset.
• Ability to work independently with high ownership and accountability.
• Experience working with global teams or international customers is a strong advantage.
• Startup experience is preferred.

Responsibilities

• Own the Host Journey
• Event Operations
• Performance & Quality
• Cross-functional Collaboration
• Process Excellence

Skills

Verbal communication

Written communication

Stakeholder management

Project management

Analytical thinking

Independent ownership

Global/intl exposure

Startup experience

Job description

About Goodera

Goodera is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients, including 60+ Fortune 500 companies, with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.

As we expand our portfolio of large-scale volunteering events, employee engagement activations, and flagship client experiences, we’re looking for an experienced Event Production Manager to own execution of our most strategic events across the United States.

The Role

As a Relationship Manager, you’ll own the experience of every host in your region — from the moment an event is booked to the moment it’s successfully delivered. You’ll be the person hosts turn to when something changes at the last minute, and the person who makes sure it never shows on the client side. This is a relationship-first role built on top of real operational rigor: you’ll work against clear service standards, not vague expectations, and you’ll have the ownership to make judgment calls when things get busy.

What You’ll Do

• Own the Host Journey




• Event Operations




• Performance & Quality




• Cross-functional Collaboration




• Process Excellence

Timings

We are looking for candidates who are open to work within either of these timings:

• US (MT + PT): 6:00 PM – 3:00 AM IST




• EU + LATAM: 2:00 PM – 11:00 PM IST




• APAC + Rest of World: 8:00 AM – 5:00 PM IST

What You’ll Bring

• 3–5 years of experience in Customer Success, Community Management, Account Management, Operations, Program Management, or Relationship Management.




• Exceptional verbal and written communication skills.




• Strong stakeholder management and relationship-building abilities.




• Highly organized with excellent project management skills.




• Comfortable managing multiple priorities in a fast-paced environment.




• Strong analytical and problem-solving mindset.




• Ability to work independently with high ownership and accountability.




• Experience working with global teams or international customers is a strong advantage.




• Startup experience is preferred.

What Success Looks Like

• Your hosts feel prepared, supported, and glad to work with Goodera again. Your events run without surprises reaching the client. And the relationships you build are quietly one of the biggest reasons our clients keep coming back.




• Build strong relationships with your assigned host community.




• Ensure high host readiness and operational excellence across your region.




• Improve response times and host satisfaction.




• Drive consistent SLA adherence across the host lifecycle.




• Identify opportunities to automate manual processes and improve scalability.




• Partner effectively across Recruiting, Product, Finance, and Operations to continuously enhance the host experience.

Why Join Goodera

You’ll play a key role in building one of the world’s largest global host communities, directly shaping the experience of thousands of hosts delivering volunteering programs across 100+ countries. This is an opportunity to work at the intersection of community building, operations, and technology while helping scale a mission-driven organization globally.