Client Services Associate

Goodera; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Goodera in Bengaluru is seeking an operations/customer support professional to handle high-volume tasks and client communications. You will manage listings, send client reminders and thank-you emails, track attendance for virtual events, QC materials, share attendance with clients, create Benevity links, and manage global inboxes.

Rotation shifts and strong attention to detail are essential. The role focuses on end-to-end event operations support, requiring 1–2 years of experience and

Qualifications

• 1–2 years of experience in operations or customer support, with the ability to handle pressure and manage multiple tasks.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Ownership: Ability to take initiative, work alone with minimal supervision, and maintain strong attention to detail.
• Shift Flexibility: Willingness to work in rotational shifts.

Responsibilities

• Listings Management: Manage and update 100+ Amazon event listings on the app.goodera portal every 15 days, ensuring details are accurate and published on time.
• Client Reminder Emails: Manually send daily reminder emails to 50+ clients using client-specific templates.
• Thank You Emails: Send thank you emails within 4 hours after events, after hosts upload event photos.
• Attendance Tracking and Verification: Track attendance for all virtual events and upload final data.
• QC and Collateral Uploads: QC all decks and Know Before You Go documents for 30+ events and upload collateral.
• Attendance Sharing with Clients: Share verified attendance reports with Arrow daily after events.
• Benevity Link Creation: Create Benevity links for clients like CBRE and Johnson & Johnson.
• Global Inbox Management: Manage the main Goodera inbox and respond to client queries promptly.

Skills

Operations experience

Customer support

Attention to detail

Tools

Microsoft Excel

Google Sheets

Job description

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to‑end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to‑end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture‑building, and purpose‑driven experiences.

Responsibilities:

1. Listings Management: Manage and update 100+ Amazon event listings on the app.goodera portal every 15 days, ensuring all details are accurate and published on time.

2. Client Reminder Emails: Manually send daily reminder emails to 50+ clients, using individual client‑specific email templates and ensuring no scheduled reminders are missed.

3. Thank You Emails: Send thank you emails to clients after every event, within the committed 4 hour TAT, after reviewing the event photos uploaded by hosts on the Host App.

4. Attendance Tracking and Verification: Track attendance for all virtual events, verify participant counts, upload the final attendance data to Goody, and lock the confirmed attendance count.

5. QC and Collateral Uploads: QC all the presentation decks and KBYG (Know Before You Go) documents for at least 30+ events and ensure the correct collaterals are uploaded to Goody OS.

6. Attendance Sharing with Clients: Share verified attendance reports with client Arrow every day after their respective events are completed.

7. Benevity Link Creation: Create accurate Benevity links for every applicable event for clients such as CBRE and Johnson & Johnson, ensuring the links are correctly generated and associated with the respective events.

8. Global Inbox Management: Manage the main Goodera inbox, respond to client queries from across the globe within minutes, and resolve issues promptly.

Overall workload: These responsibilities involve high volume daily execution, manual client communication, quality control, attendance verification, platform updates, and strict turnaround‑time management.

Required Skills & Qualifications:

1–2 years of experience in operations or customer support, with the ability to handle pressure and manage multiple tasks.

Good working knowledge of Microsoft Excel or Google Sheets.

Ownership: Ability to take initiative, work alone with minimal supervision, and maintain strong attention to detail.

Shift Flexibility: Willingness to work in rotational shifts: