As a Relationship Manager, you’ll own the client journey from qualified lead → onboarding through a structured 2-meeting process. Leads will be provided. Your job is to build trust, establish fit, guide the client through our process, and close onboarding—through intellectual, consultative communication (not pushy selling).
This is a high-accountability role for someone who can speak confidently with sophisticated investors and drive conversion with maturity and clarity.
Key Responsibilities
- 1) Own the conversion journey (primary responsibility)
- Introduce the product credibly, build trust fast, and assess intent + fit based on client context and expectations
- Present a guided portfolio review + financial planning using questionnaire inputs and internal team outputs/frameworks
- Drive next steps and closure: follow-ups, objection handling, scope alignment, and conversion to onboarding
- Important: You are not expected to create investment strategy or do deep portfolio research yourself. You’ll facilitate and communicate the outputs with high quality and conviction.
- Maintain a clean pipeline (follow-ups, reminders, next steps, closure)
- Document conversations and action items diligently
- Improve conversion by tightening storytelling, objection handling, and meeting quality
- 3) Client experience and relationship ownership
- Act as the single point of contact during conversion and onboarding
- Ensure a premium experience: responsiveness, clarity, and professionalism
- Build long-term relationship readiness (without overpromising)
- Focus on expanding wallet share from the customer over a period of time
Success metrics (how you’ll be measured)
- Leads to Conversion (Onboarding)
- Process quality (questionnaire completion, follow-up hygiene, no lead leakage)
- Expanding wallet share: growing AUM from an existing customer
Experience
- 2 - 10 years in relationship management / sales / client conversion in wealth, fintech, PMS/AIF distribution, private banking, broking, or premium financial services
- Comfortable working with affluent / sophisticated investors
Must-have skills
- Consultative, intellectual selling: can influence without being pushy
- Communication excellence: structured, confident, clear in calls and meetings
- Markets interest: genuinely curious about financial markets (enough to hold credible conversations)
- Objection handling + closure: can move clients from “interested” to “committed”
- Process discipline: pipeline management, follow-ups, strong ownership mindset