Registration Specialist I

Indiana University Health; India; On-site; INR 3,813,000 - 4,766,000; Full time

Job summary

Indiana University Health in Carmel, IN is seeking an administrative professional to support the Concierge Behavioral Health team. You will help manage patient flow, collect and verify information for accurate records, and assist with billing using CyberSource.

The role requires attention to detail, teamwork, and the ability to adapt to changing priorities. Basic MS Office skills are expected, and prior administrative experience is preferred to ensure smooth daily operations.

Qualifications

• High School Diploma/GED required.
• 0-3+ years relevant experience; previous administrative experience preferred.
• Experience with matrix organization and complex work environment a plus.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Use of CyberSource to send electronic invoices.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.
• Other duties as assigned

Skills

Attention to detail

Team focused

Self-starter

Coachable

Ability to adjust to changing prioties

Flexible and adaptable

Education

High School Diploma/GED

MS Office Proficiency

0-3 years experience

Administrative background helpful

Tools

MS Office

Job description

Overview

Schedule

• Shift: Day
• Hours: M-F 8-5
• Weekends: no
• Holidays: no

Location

• IUH Concierge Behavioral Health
• 11725 North Illinois St Suite 490 Carmel, IN

Key Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Use of CyberSource to send electronic invoices
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.
• Other duties as assigned

Skills for Success

• Attention to detail
• Team focused
• Self-starter, coachable
• Ability to adjust to changing priorities
• Flexible and adaptable with new and developing processes

Qualifications

• High School Diploma/GED required.
• Requires 0-3+ years relevant experience; previous administrative experience preferred.
• Experience with matrix organization and complex work environment a plus.
• Requires basic proficiency in MS office (Word, PowerPoint, Excel).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.