Regional Technical Support - ICE

TVS Motor Company; Lucknow; On-site; INR 600,000 - 800,000; Full time

Job summary

TVS Motor Company is seeking a Regional Technical Support - ICE professional based in Lucknow to sustain and improve after-sales technical support for ICE vehicles. You will own VPS and FTR metrics in your zone, coordinate with dealers, and implement critical M1/M2/M3 actions while continuously updating technical knowledge.

Role requires 3–5 years field experience, B.Tech/M.Tech in Automobile/Mechanical, and strong communication in English and Hindi.

Qualifications

• Core tech, zonal lead service, zonal technical manager, Field technical.
• Problem Solving, Product Service, Information Systems.

Responsibilities

• Ensure all critical ICE product problems in the Zone get addressed within SLA by aiding area team technically.
• Improve First time right through correct diagnosis by usage of special tools and diagnostic tools at dealership.
• Execute critical M1, M2, M3 actions for the zone by leveraging dealer support and Daily report circulation to applicable dealers.
• Ensure awareness of latest technical solutions and procedures across the zone through continuous awareness camps and OJTS.
• Provide product feedback regularly to HO team and QAD to improve product quality.
• Support area team and enable them to solve critical warranty issues.
• Deploy M2/M3 technical update initiatives at all dealers.
• Participate and assist in executing CUFT and AFT of future mobility products for their region and sharing competition feedback on regular interval to HO.
• Review of low VPS dealers with ASM/NSM (monthly) Zone wise bottom VPS/FTR dealers.

Skills

Core tech

Zonal lead service

Zonal technical manager

Field technical

Problem Solving

Product Service

Information Systems

Education

B.Tech / M.Tech Automobile/Mechanical

Job description

3 - 8 Years

White Collar

Job Description

Group Company:TVS Motor

Designation:Regional Technical Support - ICE

Office Location:Lucknow

Position description:Sustain and Improve after sales technical support for ICE Vehicles by owning Vehicle Performance Satisfactory (VPS) & First Time Right (FTR) metric for their zones.

AboutTVS / Who are we?

TVS Motor Company is a reputed two andthree-wheeler manufacturer globally, championing progress through SustainableMobility with four state-of-the-art manufacturing facilities in Hosur, Mysuruand Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacyof Trust, Value, and Passion for Customers and Exactness, we take pride inmaking internationally aspirational products of the highest quality throughinnovative and sustainable processes. We are the only two-wheeler company tohave received the prestigious Deming Prize. Our products lead in theirrespective categories in the J.D. Power IQS and APEAL surveys. We have beenranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Surveyfor consecutive four years. Our group company Norton Motorcycles, based in theUnited Kingdom, is one of the most emotive motorcycle brands in the world. Oursubsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG)and EGO Movement have a leading position in the e-bike market in Switzerland.TVS Motor Company endeavours to deliver the most superior customer experienceacross 80 countries in which we operate.

Job Title / Role:Regional Technical Support - ICE

Department:Service (H)

Section:Service (NZRONR1) - North 1

Education Qualification:B.Tech / M.Tech Automobile/Mechanical

Required Experience:Total 3 to 5 years Field experience and Handling customer complaints

Target Companies / Industry / Sector: Automobile

Key words to source profile/ Must haveskills:

Core tech, zonal lead service, zonal technical manager, Field technical

• Problem Solving
• Product Service
• Information Systems

RoleDescription

1. Ensure all critical ICE product problems in the Zone get addressed within SLA by aiding area team technically.

2. Improve First time right through correct diagnosis by usage of special tools and diagnostic tools at dealership

3. Execute critical M1, M2, M3 actions for the zone by leveraging dealer support and Daily report circulation to applicable dealers

4. Ensure awareness of latest technical solutions and procedures across the zone through continuous awareness camps and OJTS.

5. Provide product feedback regularly to HO team and QAD to improve product quality.

6. Support area team and enable them to solve critical warranty issues.

7. Deploy M2/M3 technical update initiatives at all dealers

8. Participate and assist in executing CUFT and AFT of future mobility products for their region and sharing competetion feedback on regular interval to HO

9. Review of low VPS dealers with ASM/NSM (monthly) Zone wise bottom VPS/FTR dealers

Metrics

• ICE Service VPS for their zone
• ICE Service FTR for their zone
• Quality PPFR Incident raised Vs Parts dispatch toHO status Tracker - Received % of PPFRparts from field <7 days
• % of Technical HOCC complaints closure where M1/M3 solution available within 48 hours. (excluding complaints related to parts/solution not available)
• No. of OJT's per zone (every month at least 10)
• Service Camp at low VPS dealers (1 camp per monthper SE's)

Key Role Description

• Ability to liaison with Dealer, Area team (Sales/Service), Relationship team and HO based teams.
• Great communication skills in English is a must be requirement. Fluency in Hindi and regional language will be good to have.
• Presence of mind with a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
• Candidate should be passionate about the product. Curiosity and excitement about new technology is a great thing to have.

Job Snapshot

Updated Date

08-10-2026

Job ID

JOB ID_04906

Section

Service (NZRONR1) - North 1

Location