Regional Operation Lead

JLL; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

JLL seeks a Regional Operation Lead for India to steer regional facilities management strategy, maintain strong client relationships, and ensure effective delivery across the account. You will manage resources, technology, and procedures to meet client requirements and financial goals.

As a senior leader, you will drive implementation, ensure contract KPIs are met, and collaborate with regional teams to deliver seamless service and continuous improvement.

Qualifications

• Seasoned expert in facilities account management with client-sensitive acumen.
• Critical thinker who develops holistic strategies for complex problems.
• Compassionate leader fostering teamwork and open, constructive relationships.
• Operation Readiness: drives service delivery, adherence to contracts, and KPI compliance.

Responsibilities

• Serve as the single point of contact for regional service delivery and client relationships.
• Oversee resources (technology, manpower, SOPs) to ensure smooth operations.
• Drive regional initiatives, maintain budgets and forecasting aligned with client finance calendars.
• Identify cross-sell opportunities and ensure contract compliance and continuous improvement.

Skills

Facilities management

Strategic thinking

Leadership

Budgeting

Job description

Regional Operation Lead - India location

Work Dynamic (Integrated Facilities Management) - India Bangalore

What this job involves:

Staying at the forefront of operational excellence

You'll be the part of the visionary and strategist for our regional plans. As such, you'll must understand the clients' business needs inside and out. You'll also be the go-to person for the operations-including standard procedures, system reports and relevant technologies.

Putting clients first-always

Client satisfaction is second nature to us, that's why you'll make sure that we build and maintain good working relationships with our stakeholders. You'll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients' key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You'll also see to it that our clients' outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you'll also be at the forefront of account operations, taking charge of all the resources-including technology, manpower and standard operating procedures-needed to run the operations smoothly and seamlessly.

Devising win-win solutions for all parties

You will be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You'll play a pivotal role in helping our clients achieve their financial goals-be they revenue, expenses, debtor or growth targets. As you tend to our clients' best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Being a big-picture thinker and innovation-forward

You'll determine the needs, requirements and constraints of our resources to ensure all operation needs can be successfully delivered. You'll need to ensure our team represent our clients' best interests-from inception to completion-in a professional and ethical manner.

Do you know how to drive innovation forward? You'll better make use of this know-how in taking advantage of the role of JLL technology-including Canopy, Corrigo, Azara, LCAM, Onsite and any new initiatives as they arise-in the delivery of the contracts.

We uphold excellence in everything we do-and we're always on the lookout for people who share our values

• Seasoned expertYou have at least eight years' experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.
• Critical thinkerDoes problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You'll also need excellent organisational skills to prioritise work and meet tight deadlines.
• Compassionate leaderTeamwork is a vital aspect of our brand, and we'll expect you to value this as well. You'll be the team's anchor in difficult days and their proud leader in times of success. Most important, you'll lead by example, and promote open, constructive and collaborative relationships at all levels.
• Operation ReadinessBe the single point of contact for assigned portfolio for the Head of CRE and support regional initiatives by driving implementation and delivery.Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs)Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)Work in conjunction with the Regional Account Director and Account Director to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.Ensure the integrity of the data within the various systems being used to manage the account, including maintenance of system drawings.Ensure a