Regional Human Resources Manager

Kotak Life; Mumbai; On-site; INR 2,800,000 - 3,600,000; Full time

Job summary

Kotak Life in Mumbai seeks an HRBP/Business HR to translate business priorities into people strategies across the zone. You will partner with leadership to diagnose challenges, enable hiring at scale with no-cost channels, and drive retention and productivity improvements for frontline and sales teams.

The role requires 4–5+ years in HR, preferably in sales or BFSI environments, with strong stakeholder influence and governance skills.

Qualifications

• HRBP capabilities and business-facing HR leadership.
• Strong stakeholder management across zonal and cross-functional teams.
• Proven ability to lead hiring, retention, employee relations and governance.

Responsibilities

• Execute the zone’s HR strategy aligned to business priorities and growth plans.
• Act as a trusted partner to leadership, bringing a holistic view of business and people challenges.
• Champion no-cost hiring channels to ensure optimal sourcing efficiency and 100% headcount fulfillment.
• Lead proactive retention across cohorts by identifying attrition risks and driving targeted actions.
• Enhance employee productivity through people insights and high-performance practices.
• Address employee queries and manage grievances with fair, responsive resolution.
• Develop capability of sales leadership and frontline through targeted development interventions.
• Stakeholder management with zonal and cross-functional partners using data-backed insights.

Skills

HRBP capabilities

Stakeholder management

Hiring & retention

Employee relations

Data insights

HR governance

Employee experience

Sales HR

Job description

Preferred Background: HRBP / Business HR

• Execute the zone’s HR strategy aligned to business priorities and growth plans.
• Act as a trusted partner to leadership, bringing a holistic view of business and people challenges.

2) Champion Hiring at No Cost & Ensure 100% Headcount Fulfillment

• Drive innovative, no-cost hiring channels to ensure optimal sourcing efficiency.
• Own and deliver 100% headcount fulfillment with proactive workforce planning.

3) Lead Proactive Retention Across Cohorts

• Identify attrition risks early and drive targeted retention actions across employee segments.
• Partner with business to strengthen employee experience and improve retention outcomes.

4) Enhance Employee Productivity

• Drive interventions to improve frontline and leadership productivity using people insights.
• Identify productivity gaps and enable high-performance practices across teams.

5) Address Employee Queries and Manage Grievances

• Ensure timely resolution of employee queries, concerns, and grievances across the zone.
• Build trust through fair, responsive, and practical issue resolution mechanisms.

6) Develop Capability of Sales Leadership and Frontline

• Diagnose capability gaps and drive targeted development interventions.
• Strengthen managerial effectiveness and frontline capability to support business outcomes.

7) Stakeholder Management

• Build strong, credible partnerships with zonal and cross-functional stakeholders.
• Influence decisions through data-backed insights and strong business understanding.

8) HR Governance & Employee Experience

• Ensure adherence to HR processes, policies, and governance standards.
• Drive consistency in execution while enhancing overall employee experience.

Experience

• 4–5+ years of HR experience, preferably in an HRBP / Business HR role.
• Experience in sales HR, frontline-heavy businesses, BFSI, insurance, bancassurance, or distribution-led environments will be preferred.

Preferred Skills & Capabilities

• High ownership, responsiveness, and action orientation.
• Strong understanding of the business–people interface and ability to manage HR in a fast-paced sales environment.
• Proven ability to drive hiring, retention, employee relations, and stakeholder management.
• Strong execution capability with the ability to independently manage a zonal HR charter.
• Ability to think holistically and connect business performance with people outcomes.
• Strong problem-solving, decision-making, and prioritization skills.