Recruiter

IntouchCX; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

IntouchCX is seeking a Recruiter to conduct interviews for agent-level roles and make hiring decisions to reduce attrition. You will provide an outstanding onboarding experience by detailing orientation and training dates, times, and next steps, while engaging with candidates via phone, video or in person.

You will meet daily with the Recruiting Manager, respond to inquiries, track applicants in an Applicant Tracking System, and participate in job fairs and internal collaboration to improve the

Qualifications

• High School Diploma or equivalent.
• 1 year customer service, BPO, or retail experience.
• 1 year recruiting experience in a fast-paced, high-volume call center environment is a plus.

Responsibilities

• Meet with Recruiting Manager to determine daily hiring needs.
• Interact with candidates via phone, video, and in person.
• Respond to candidate inquiries and guide them through the process.
• Ensure onboarding details, orientation and training dates are communicated clearly.

Skills

Interpersonal skills

Active listening

Communication skills

Fast-paced environment

Education

High School Diploma

Tools

Applicant Tracking System

Job description

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process.

As Recruiter, You Will…

• Meet daily with Recruiting Manager to determine daily hiring needs
• Create positive experiences by building trust and transparency with Candidates
• Interact with applicants via phone, video, and/or in person
• Respond to inquiries from Candidates
• Process and track applicants in an Applicant Tracking System
• Recommend ways of improving recruiting process
• Participate in job fairs & hiring events
• Build relationships with internal employees
• Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process

As Recruiter, You Have…

• High school diploma or equivalent is required
• 1 year customer service, BPO, or retail experience
• 1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus
• Must be comfortable on phones or in person 8 hours a day
• Maintain a secure, high speed internet connection
• Outstanding interpersonal skills
• Possess active listening skills
• A love for interacting with diverse groups of people
• Ability to work in a fast-paced, hectic, changing environment
• Ability to handle a high volume of work
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to take notes while conducting an interview
• Ability to maintain confidentiality at all times
• Strong computer skills and ability to do intermediate mathematical functions
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts, including days, evenings, weekends and holidays
• Goal oriented and strive to hit targets
• Ability to use micro-sales skills
• Passionate about Recruiting

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.