Reconciliation and Proofing Representative

Citi; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Citi in Chennai, India, is seeking a Rec & Proofing Representative 5 to handle complex reconciliation across ICG/GCG accounts, under minimal supervision. The role emphasizes accuracy, process discipline, and service quality while supporting multiple products.

You will follow SOPs, engage in training, and comply with Citi code of conduct and security policies. Strong Excel skills and clear communication are valued as part of a collaborative team.

Qualifications

• Clear and concise written and verbal communication skills.
• Proficient in MS Excel and Microsoft Office.
• Self-motivated and detail oriented.
• Team-work oriented and able to handle details under pressure.
• 2–4 years of relevant experience in account reconciliation/finance/operations.

Responsibilities

• Reconcile daily/weekly/monthly ICG/GCG/Internal accounts across products per team-head.
• Follow up with business units on outstanding breaks per procedures.
• Respond to customer inquiries promptly and professionally.
• Report SLA and risk-control breaches to the team-head for investigation.
• Strictly follow SOPs in reconciliation cycles.
• Participate in training to upscale technical skills.
• Adhere to Citi Code of Conduct and information security policies.
• Assess risk in decisions to safeguard Citi, clients and assets.

Education

High School diploma or equivalent

Tools

MS Excel

Microsoft Office

Job description

The Rec & Proofing Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities

• Responsible for daily/weekly/monthly reconciliation of ICG/GCG/Internal accounts of various products assigned by the team-head
• Follow up/Escalate with responsible business units on outstanding breaks according to internal procedure
• Respond to customer enquiries in a timely and professional manner
• Report SLA and/or other risk control breaches to the team-head for timely investigation and escalation
• Strictly follow SOPs in daily/weekly/monthly reconciliation
• Participate in self-paced online training or organized classroom training to up-scale one's technical skills
• Adhere to Citi Code of Conduct and information security policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years relevant experience in account reconciliation, Finance, Operations in a financial institution preferred
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Service oriented with a distinct team-work attitude and ability to attend to details at work
• Able to work under pressure

Education

• High School diploma or equivalent

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