Receptionist

Gen24 Flybiz; Mumbai; On-site; Confidential; Full time

Job summary

Gen24 Flybiz is seeking a Receptionist for its Mumbai facility to be the first point of contact for visitors and trainees. You will manage front desk operations, provide exceptional customer service, and ensure a welcoming environment while supporting administrative tasks.

The role requires 1–3 years of front office experience, proficiency in MS Office, and good communication skills. Preference may be given to those with hospitality or aviation front office background.

Qualifications

• Minimum: Graduate; preferred diploma in Hospitality or Front Office.

Responsibilities

• Greet visitors professionally and courteously, and manage front desk communications.
• Provide accurate information on services, schedules, and facilities.
• Maintain a clean, organised front desk and visitor logs.
• Route calls, handle emails, and assist with inquiries promptly.
• Coordinate with departments and support training centre guest coordination.
• Schedule appointments and manage records and mail/courier.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Time management

Professional grooming

Education

Graduate degree

Diploma in Hospitality / Front Office

Tools

MS Office

CRM software

Front desk equipment

Job description

Gen24 Flybiz offers comprehensive services for aspiring pilots, airlines, and training organisations. In 2025, the Avion Flight Training Centre Mumbai - operated by Gen24 - will be opened.

At our facility, pilots can train on state-of-the-art Full Flight Simulators (FFS) and Flight Navigation Procedures Trainer (FNPTII) devices. Currently, our centre operates two Airbus A320neo Full Flight Simulators from Avion and an A320 FNPTII for APS MCC training, built by Simnest. Over the coming years, we will expand to six to eight Full Flight Simulators, including additional Airbus A320s and Boeing 737 MAX devices, providing comprehensive training solutions for airlines and individual pilots.

Tasks

The Receptionist is the first point of contact for visitors, guests, students, or passengers. The role involves managing front desk operations, providing exceptional customer service, handling inquiries, coordinating communication, and ensuring a welcoming environment. The Receptionist represents the organisation’s brand and maintains a smooth day-to-day administrative workflow.

Front Desk & Customer Service

• Greet visitors, guests, and students professionally and courteously.
• Provide accurate information regarding services, schedules, programs, and facilities.
• Maintain a clean, organised, and professional front desk area at all times.
• Manage visitor entry and maintain visitor logs.

Communication Management

• Answer, screen, and route incoming calls to appropriate departments.
• Handle email and in-person inquiries promptly.
• Provide basic troubleshooting assistance for common queries.

Administrative Support

• Schedule appointments, meetings, or sessions.
• Maintain front office records, registers, and documentation.
• Handle incoming/outgoing mail and courier services.

Operational Support

• Coordinate with Directors Office, departments such as HR, Operations, or Guest Relations.
• Assist in managing conference rooms, classrooms, or briefing rooms.
• Guide crew members or trainees to briefing rooms.
• Share training slot updates, or facility rules.
• Support simulator/training centre guest coordination.

Requirements

Education

• Minimum: Graduate in any discipline.
• Preferred: Diploma in Hospitality, Aviation Management, Front Office Operations, or relevant field.

Experience

• 1–3 years of experience in front office/customer service roles.
• Experience in airline, hospitality, or academic environments is an advantage.

Technical Skills

• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with front desk or CRM software (optional).
• Ability to operate standard office equipment.

Soft Skills

• Excellent verbal and written communication skills.
• Professional grooming and etiquette.
• Strong interpersonal and customer service orientation.
• Ability to multitask and prioritise.
• Problem-solving and conflict-handling abilities.
• Punctual, reliable, and well-organised.

Key Competencies

• Customer Focus
• Confidentiality & Professionalism
• Team Collaboration
• Time Management
• Adaptability across dynamic environments

Working Conditions

• Front-office based role.
• Requires extended periods of sitting/standing.
• Shift timings may apply depending on requirements.

Benefits

Become a part of Gen24

Working at Gen24 means having a challenging job in a successful and entrepreneurial environment where initiative and a high degree of freedom in acting are basic principles. Working together within and between teams is essential for our success. Likewise, we cooperate closely with our partners and customers to achieve the best results. You will have significant influence and responsibility for the outcome of technically challenging projects.

Gen24 will create the conditions that enable you to truly grow as a (technical) specialist. We will do so by providing support, training, and opportunities to further develop your talents in a stimulating and inspiring environment.

Gen24 is an equal-opportunity employer. We celebrate our inclusive work environment and encourage people of all backgrounds and perspectives to apply. At Gen24, we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences and know that our diverse team is a strength that drives our success.

Do you think you meet the criteria, and are you up for a new challenge? We look forward to hearing from you!