RCM Trainer

GetixHealth; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

GetixHealth is looking for a Healthcare Trainer in Bengaluru to support training initiatives within US Healthcare/Risk Cycle Management. Responsibilities include conducting new-hire training, maintaining training materials, and analyzing trainee performance. Candidates must have at least 3 years of experience in the US Healthcare domain, excellent communication skills, and be flexible for US business hours. The position is office-based with provided transport from 6:30 PM to 3:30 AM.

Qualifications

• 3+ years of experience in the US Healthcare / RCM domain in training delivery.
• Strong knowledge of Medical Billing lifecycle.
• Proven track record of improving team performance metrics through training.

Responsibilities

• Conduct new-hire training for US Healthcare / RCM processes.
• Facilitate classroom training sessions and track trainee performance.
• Develop and update training curriculum/content based on guidelines.

Skills

Training delivery

Communication skills

Analytical skills

Interpersonal skills

Presentation skills

Tools

MS PowerPoint

Articulate Storyline

LMS systems

Zoom/Teams

Job description

Position Summary

GetixHealth is looking for a high‑caliber diversity Healthcare Trainer to support training and development initiatives within the US Healthcare / Revenue Cycle Management (RCM) operations.

Key Responsibilities

• Conduct new‑hire training for US Healthcare / RCM processes.
• Prepare and maintain training materials (PPTs, SOPs, Job Aids, Assessments).
• Facilitate classroom training sessions.
• Conduct pre‑ and post‑training assessments.
• Track trainee performance during training and nesting periods.
• Identify knowledge gaps and conduct refresher sessions.
• Collaborate with Operations & Quality teams for process updates.
• Support floor during transition and provide mentoring/coaching.
• Maintain training reports, attendance, and certification records.
• Proficiency in training tools and platforms (MS PowerPoint, Articulate Storyline, LMS systems, virtual training tools such as Zoom/Teams).

Additional Responsibilities

• Develop and update training curriculum/content based on client‑specific guidelines, payer rules, regulatory changes (HIPAA, CMS updates), and process improvements.
• Deliver specialized training on key RCM modules (charge entry, eligibility verification, claims submission/editing, denial management, AR follow‑up, payment posting, refunds/credit balance).
• Conduct On‑the‑Job Training (OJT), shadowing, and floor support during nesting/transition phases to ensure smooth knowledge transfer.
• Analyze trainee and team performance data (quality scores, productivity metrics, error trends) to identify root causes and design targeted upskilling/refresher programs.
• Ensure training compliance with client SLAs, audit requirements, and organizational quality standards.
• Participate in calibration sessions with Quality/Operations to align scoring guidelines and process interpretations.
• Create and maintain certification programs, including final assessments and re‑certification for ongoing associates.
• Support cross‑training initiatives across RCM sub‑processes and client accounts as needed.
• Contribute to continuous improvement by documenting best practices, lessons learned, and feedback from trainees/operations.

Added Advantages

• In‑depth knowledge of US healthcare payers (Medicare, Medicaid, commercial), denial/appeal processes, CPT/HCPCS/ICD‑10 coding basics, and common billing software (e.g., Athenahealth, Epic, Cerner).
• Proven track record of improving team performance metrics (reduced denials, faster AR days, higher first‑pass resolution) through effective training.
• Experience working in a BPO/ITES environment supporting US healthcare clients.
• Ability to handle night shifts or flexible US timings (EST/CST) with rotational/weekend availability as required.
• Certification in medical billing/coding (CPC, CPB from AAPC) or equivalent RCM credentials is a plus.
• Strong interpersonal skills with experience training diverse groups (freshers to experienced associates) and handling feedback effectively.

Requirements

• 3+ years of experience in US Healthcare / RCM domain in training delivery.
• Strong knowledge of Medical Billing lifecycle.
• Excellent communication and presentation skills.
• Good analytical and problem‑solving skills.
• Ability to manage multiple training batches.
• Must be flexible to work US business hours.

Location

Eco Space, Bellandur (Bangalore)

Working Hours

6:30 PM to 3:30 AM (Office transport will be provided)

Note

Work from office.