RCM Associate Manager

Veradigm®; Maharashtra; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Quarterly company-wide recharge days

Peer-based incentive 'Cheer' awards

Tuition Reimbursement Program

Job summary

Veradigm® in Pune, Maharashtra is seeking a professional billing expert to manage account team productivity and ensure the health of the client's Accounts Receivable. This fully onsite position involves customer service, financial analysis, and team leadership.

The ideal candidate should have a Bachelor's Degree, extensive knowledge of medical billing, and strong management skills. Key benefits include quarterly recharge days, peer awards, and tuition reimbursement.

Qualifications

• 5+ years relevant work experience; 2–3 years at senior level or equivalent preferred.
• 3+ years in medical billing field.
• Management experience: 0–2 years relevant leadership experience preferred.

Responsibilities

• Provide strong customer service skills for client satisfaction and AR health.
• Analyze reports to identify decreases in AR and determine corrective actions.
• Achieve management and compliance goals, enforce policies, and recruit talent.

Skills

Customer service skills

Knowledge of CPT and ICD coding

Proficiency with payer websites

Basic competency in Microsoft products

Management experience

Education

Bachelor’s Degree or equivalent in a technical or business field

Tools

MS Access

PowerPoint

Crystal Reports

NextGen

Pro

Epic

Job description

Job Summary

Shift: 7:30 PM IST – 4:30 AM IST. Fully onsite position in Pune, Maharashtra Office.

Our professional billing experts help organizations ensure accurate billing and coding and partner with them at every step of the revenue cycle. Dedicated account managers deliver a comprehensive approach for improving the financial health of any practice.

Responsible for managing and tracking the productivity of the account team and ensuring the health of the client's Accounts Receivable. The position supports RCM Management by overseeing team, processes and workload, and monitoring client financial results and KPIs.

Responsibilities

• Provide strong customer service skills for client satisfaction and AR health.
• Respond to client inquiries and provide timely returns and follow‑ups.
• Act as first point of contact for team members, providing guidance on work matters.
• Interact with clients and their patients, proactively resolve issues and respond to questions.
• Deliver required reports to RCM Management and communicate issue resolutions.
• Meet regularly with staff in person and as a group to confirm client account status, build staff engagement, and drive business results.
• Track clients’ AR productivity and health (charges, payments, collections, adjustments) daily, weekly, and monthly to meet expectations.
• Review month‑end reports, ensure AR and cash collections meet benchmarks, identify trends, and review denial reports.
• Analyze reports to identify decreases in AR (denials, unbilled, credit issues, holds), determine corrective actions, and communicate with client and staff.
• Review outside vendor work for accuracy and production; determine needed improvements.
• Achieve management and compliance goals, enforce policies, and recruit talent for effective mix of competencies.
• Induct new joiners, set and communicate objectives, allocate workload, and coach to reach maximum talent.
• Provide constructive feedback, address performance issues, and recognize high performers to motivate retention.
• Communicate company news and team progress against business plan.

Requirements

• Education: Bachelor’s Degree or equivalent in a technical or business field.
• Knowledge of CPT and ICD coding and medical terminology.
• Completion of medical billing training (classroom or on‑the‑job). Preferred a course covering comprehensive billing practices.
• 5+ years relevant work experience; 2–3 years at senior level or equivalent (preferred).
• 3+ years in medical billing field.
• Management experience: 0–2 years relevant leadership experience (preferred).

Skills & Abilities

• Extensive knowledge of email, search engines, and internet resources.
• Proficiency with payer websites and Laserfiche; basic competency in Microsoft products.
• Preferred experience with MS Access, PowerPoint, Crystal Reports, and billing systems such as NextGen, Pro, Epic, and others.
• Accounting knowledge and skills preferred.

Working Arrangements

• Standard work week or as defined by assignment requirements.
• May require after‑hours, on‑call support and/or holidays.
• On‑call and after‑hours work during peak times (end of month/quarter/year).

Benefits

• Quarterly company‑wide recharge days.
• Peer‑based incentive “Cheer” awards.
• Tuition Reimbursement Program.

Equal Opportunity Statement

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.