RCM Associate Manager

Francisco Partners; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Retirement savings

Job summary

Francisco Partners is seeking a professional to manage and track productivity within the account team while ensuring the health of client Accounts Receivable. The candidate must possess strong customer service skills and be able to effectively lead and engage with the RCM team.

The role involves interacting with clients, analyzing reports, and ensuring compliance with company policies. Applicants should have over 5 years of relevant work experience and knowledge of various billing systems.

A comprehensive compensation and benefits package is included along with opportunities for professional growth.

Qualifications

• Strong customer service skills for client satisfaction.
• Ability to manage accounts receivable and RCM team.
• 5+ years of relevant work experience.

Responsibilities

• Manage the productivity of the account team.
• Track client accounts and ensure AR health.
• Deliver reports and communicate issue resolutions.

Skills

Customer service skills

Leadership

Analytical skills

Communication skills

Education

5+ years relevant work experience

Leadership experience

Tools

Microsoft Office

NextGen

Crystal Reports

Job description

Job Description Summary

Responsible to manage and track the productivity of the account team and to insure the health of the client’s Accounts Receivable. In addition to performing similar work, the position supports RCM Management by efficiently and effectively providing oversight and review of the team, processes and workload. Client financial results/KPI's

Job Description

Strong customer service skills for client satisfaction, health of client AR and management of RCM team members.

• Answer client inquiries; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally.
• Acts as first point of contact for team members and provides guidance on work matters.
• Interact with clients and their patients, engage in proactive resolution of issues and timely response to questions and concerns.
• Deliver timely required reports to the RCM Management; initiates and communicates the resolution of issues.
• Meet regularly with staff; in-person and as a group to confirm the status of client accounts and build/sustain staff engagement to drive business results and improvements.
• Track clients’ AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met.
• Remain current with company’s policies and procedures regarding AR activity such as reviewing month end reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends, reviewing denial reports.
• Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues, holds; determine corrective actions and communicate with client and staff to resolve. Follow up to ensure actions are taken that achieve the results needed and/or determine other resolution needed.
• Review work performed by outside vendors for accuracy and production. Determine changes/improvement needed and work promptly and appropriately with applicable individuals to bring about such changes/improvement.
• Achieve goals set forth by management and compliance requirements.
• Follows, enforces and models adherence to all policies, procedures and processes.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate workload to fully utilize every employee’s talent.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan.

Experience

5+ years relevant work experience; 0-2 years relevant leadership experience Preferred.

• Extensive knowledge with email, search engines, Internet.
• Ability to effectively use payer websites and Laserfiche; basic competence in use of Microsoft products.
• Preferred experience with MS Access and PowerPoint, Crystal reports.
• Experience with various billing systems, such as NextGen, Pro, Allscripts, Epic and others.
• Accounting knowledge and skills preferred.

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Visa Sponsorship is not offered for this position.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a VEVRAA Federal Contractor we request priority referral of protected veterans.

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