RBB - Customer Care Executive - Kosamba

Hdfc Bank; Kosamba; In loco; INR 268.000 - 424.000; Tempo pieno

Descrizione del lavoro

HDFC Bank Limited in Gujarat seeks a Customer Care Executive for Retail Branch Banking to ensure error-free operations and deliver superior customer service under the Teller Authorizer and Branch Manager.

You will manage lobby queues, handle cash transactions and cross-sell products to help grow branch profitability, while maintaining records and complying with bank standards. Graduation or post-graduation is required; join a team that values accuracy, compliance, and customer focus.

Competenze

• Customer service, cash handling, and cross-selling experience.
• Strong communication and compliance awareness are preferred.
• Graduation or post-graduation is required.

Mansioni

• Execute operations efficiently and accurately.
• Monitor processes to ensure compliance with bank standards.
• Prepare and submit required reports promptly.
• Maintain records and ensure proper upkeep of systems and processes.
• Manage lobby and queues; resolve complaints within TATs and gather customer feedback.
• Cross-sell liability products, credit cards, and Forex/Gold offerings; ensure compliance.

Conoscenze

Customer service

Cash handling

Cross-selling

Communication

Compliance awareness

Formazione

Graduation / Post-Graduation

Descrizione del lavoro

Job Title

Customer Care Executive

Business Unit

Retail Branch Banking

Job Function and Role Type

Operations and Customer Service, Individual Contributor

Job Purpose

Ensure error-free operations and adherence to bank processes under the guidance of the Teller Authorizer and Branch Manager. Deliver superior customer service and cross-sell products to achieve branch profitability.

Key Responsibilities

Operations

Complete operational tasks efficiently and accurately.

Monitoring

Monitor processes and ensure compliance with bank standards.

Reporting

Prepare and submit required reports promptly.

Maintenance

Maintain records and ensure proper upkeep of systems and processes.

Customer Service

Manage lobby and queues for quality service. Resolve complaints within TATs, elevate as needed, and gather customer feedback. Ensure timely card loading and effective communication on complaint closures.

Sales

Identify and manage high transacting customers. Handle cash transactions, FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure compliance with clearing, ATM, and large transaction processes. Monitor high-value accounts and transactions, file AML reports, and maintain suspense accounts. Submit CBDT schedules and ensure accurate record-keeping. Generate leads and cross-sell liability products, credit cards, gold bars, and Forex Plus cards.

Education:

Graduation/Post-Graduation.