Radiology Applications Support Analyst

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru seeks a Radiology Applications Support Analyst to ensure uninterrupted operation of Radiology and Enterprise Imaging apps, monitoring incidents in ServiceNow and coordinating escalations.

You will perform troubleshooting, Windows server tasks, and collaborate with vendors and internal teams to maintain availability of PACS/RIS workflows, with day, night, and weekend coverage in a rotational model.

Qualifications

• Experience in Application Support and Troubleshooting
• Proficiency with ServiceNow Incident Management
• Windows Server Administration skills
• Knowledge of Healthcare Imaging Systems (PACS/RIS)
• Experience with incident escalation and coordination
• Production support operations documentation and handoff management

Responsibilities

• Provide support for Radiology and Enterprise Imaging applications.
• Monitor, investigate, troubleshoot, and resolve incidents via ServiceNow.
• Escalate critical (P1) issues and coordinate with SMEs.
• Document findings and hand off non-critical issues to daytime teams.
• Perform Windows server reboots and smoke testing after updates.
• Ensure availability and stability through proactive monitoring.
• Collaborate with internal teams, vendors, and stakeholders to resolve incidents.

Skills

App support

ServiceNow

Windows Server

PACS/RIS

Escalation

Documentation

Job description

Software Development Senior Specialist Req ID: 394663 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

Job Title: Radiology Applications Support Analyst

Job Summary The Radiology Applications Support Analyst is responsible for providing operational and production support for critical Radiology and Enterprise Imaging applications, ensuring uninterrupted service for clinical and diagnostic imaging workflows. The role involves monitoring and resolving incidents received through ServiceNow, performing application troubleshooting, coordinating escalations for critical issues, and supporting infrastructure maintenance activities.

Key Responsibilities

• Provide support for Radiology and Enterprise Imaging applications.


• Monitor, investigate, troubleshoot, and resolve incidents assigned through ServiceNow.


• Escalate critical (P1) issues to Enterprise Imaging leadership and coordinate with technical SMEs as required.


• Document findings, update incident records, and facilitate seamless handoff of non-critical issues to daytime support teams.


• Perform Windows server reboots and post-maintenance smoke testing following operating system updates and infrastructure changes.


• Ensure application availability and operational stability through proactive monitoring and issue management.


• Collaborate with internal teams, vendors, and stakeholders to achieve timely incident resolution.

Required Skills

• Application Support and Troubleshooting


• ServiceNow Incident Management


• Windows Server Administration


• Healthcare Imaging Systems (PACS/RIS)


• Incident Escalation and Coordination


• Production Support Operations Documentation and Handoff Management

Preferred Experience

• Experience supporting Radiology, PACS, RIS, or Enterprise Imaging applications.


• Familiarity with healthcare IT environments and 24x7 operational support models.


• Knowledge of Windows server maintenance, updates, and validation testing.

Support Coverage: Daytime, after-hours, overnight, and weekend support as part of a rotational support model.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Experience Level Senior Level