R0076068 Service Delivery Manager (Mainframe, JCL, COBOL, IBM utilities)- 6-8years Experience – Pune

Global Payments Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Global Payments Inc. is seeking a Service Delivery Manager - P3 to join our Mainframe Billing Team.

You will own production support for core billing processes, coordinating remediation and monitoring activities across multiple environments, and collaborating with cross-functional teams to translate business needs into robust technical solutions. You will interact directly with end users, participate in DR planning, and contribute to knowledge transfer within the project team, ensuring timely

Qualifications

• 2-5 yrs experience in a technical support role
• Experience supporting multiple tech environments
• 3 yrs admin/ops of production systems
• Excellent verbal and written communication
• 3 yrs JCL and IBM utilities experience
• 3 yrs IBM TSO experience
• 3 yrs COBOL based application experience
• 2 yrs SAS experience
• 2 yrs DB2 experience
• 2 yrs supporting Dialogue (document creation app)
• Ability to maintain internal stakeholder relationships
• Ability to work to tight deadlines in a fast paced environment

Responsibilities

• Support mainframe applications key to daily/monthly billing processes
• Remediation, restoration, monitoring, improvement and compliance monitoring for billing cycles
• Collaborate with Product, Platform, Merchant Services and Development to translate requirements into technical solutions
• Interact with End Users to address issues promptly
• Participate in project teams for knowledge transfer and reduce deployment risk
• Annual Disaster Recovery planning and exercises
• Weekly on-call support

Skills

JCL

IBM Utilities

TSO

COBOL

SAS

DB2

Dialogue

Communication

Stakeholder Mgmt

On-Call Support

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an Service Delivery Manager - P3 to join our ever-evolving Mainframe Billing Team and help us unleash the potential of every business.

What You’ll Own

• Production Support Engineer - Role uses his/her specialized knowledge to support mainframe applications which are key to the daily/monthly billing process.
• Remediation, Restoration, Monitoring, Improvement and Compliance Monitoring and managing daily/monthly jobs which are critical to the billing cycles.
• Collaborate with other internal teams (Product, Platform, Merchant Services and Development) to distill business requirements into technical solutions.
• Direct interaction with End Users to address issues in a timely manner.
• Project team involvement to ensure knowledge transfer and reduced deployment risk to Production.
• Annual DR planning and exercise involvement.
• Weekly On-Call support

What You Bring

Essentials

• 2-5yrs of Experience in a technical support role
• Demonstrable track record of supporting multiple technological environments
• 3yrs of Experience with administration and operations of production systems
• Excellent verbal and written communication
• 3yrs of JCL and IBM utilities experience
• 3yrs of IBM TSO experience
• 3yrs of supporting a COBOL based application
• 2yrs of SAS experience
• 2yrs of DB2 experience
• 2yrs of supporting Dialogue (document creation application)
• Ability to maintain internal stakeholder relationships
• Ability to work to tight deadlines in a fast paced environment
• Ability to understand business events and anticipate IT need

Desirable

• Payment processing experience
• ITIL proficiency
• Vertex L series
• Able to work well in a team environment

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.