Qualtrics

Tata Consultancy Services Limited; Hyderabad, Chennai, Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an experienced CX analytics professional to develop and maintain Qualtrics dashboards that track customer experience metrics and drive improvements. You will collaborate with cross-functional teams to implement changes based on data insights and analyze large datasets to uncover trends impacting satisfaction.

The role requires 6-10 years of CX experience, strong Qualtrics skills, and familiarity with SQL or Python for big data analytics.

Qualifications

• 6-10 years of CX or related field experience.
• Strong Qualtrics dashboard skills required.
• Experience with big data analytics tools like SQL or Python.

Responsibilities

• Develop and maintain dashboards using Qualtrics to track customer experience metrics, identifying areas for improvement.
• Collaborate with cross-functional teams to design and implement changes based on data insights from the dashboard.
• Analyze large datasets to identify trends, patterns, and correlations between different factors affecting customer satisfaction.
• Provide regular reports to stakeholders on KPIs related to customer experience.

Skills

Qualtrics dashboards

Data analysis

KPI reporting

Cross-functional collaboration

Tools

SQL

Python

Job description

Roles and Responsibilities :

• Develop and maintain dashboards using Qualtrics to track customer experience metrics, identifying areas for improvement.


• Collaborate with cross-functional teams to design and implement changes based on data insights from the dashboard.


• Analyze large datasets to identify trends, patterns, and correlations between different factors affecting customer satisfaction.


• Provide regular reports to stakeholders on key performance indicators (KPIs) related to customer experience.

Job Requirements :

• 6-10 years of experience in CX or a related field.


• Strong understanding of Qualtrics platform and ability to create complex dashboards.


• Experience working with big data analytics tools such as SQL or Python programming languages.