Lead CX Analyst - Qualtrics

Indegene; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A healthcare solutions provider in Bengaluru seeks a Lead Customer Experience (CX) Analyst to drive customer engagement strategies using Qualtrics platform. The role requires 5-8 years of CX experience, strong analytics skills, and a proven ability to consult with clients. This full-time position offers a unique opportunity to lead impactful experience management programs.

Qualifications

• 5-8 years of experience in CX or digital implementation roles.
• 3-6 years in Qualtrics implementation and insight generation.
• Proven client-facing experience in consulting environments.
• Good knowledge of survey methodology and analytics.

Responsibilities

• Work with clients on business goals and customer experience strategies.
• Design and configure advanced Qualtrics surveys and dashboards.
• Manage project timelines and client communications.
• Support user acceptance testing and transition to support models.

Skills

CX expertise

Qualtrics CoreXM

Consulting experience

Survey methodology

Data integration concepts

Tools

Salesforce

Qualtrics

Medallia

Job description

Overview

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Role

Lead Customer Experience (CX) Analyst

Description

You will be responsible for:

Client Engagement & Strategy

• Work with clients to understand business goals, survey needs, and customer experience strategies.
• Provide consultative guidance on research design, distribution strategy, and metrics (e.g., NPS, CSAT, CES).

Qualtrics Platform Expertise

• Design and configure advanced Qualtrics surveys using logic, embedded data, and workflow automation.
• Build dashboards and XM Directory configurations.
• Implement integrations with downstream platforms like Salesforce, Snowflake, or CRMs using APIs and Web Services.
• Troubleshoot technical issues and ensure platform optimization and data integrity.

Project & Delivery Leadership

• Manage project timelines, technical delivery, and client communications.
• Collaborate with QA, data, and engineering teams to ensure high-quality deployments.
• Support user acceptance testing (UAT), hypercare, and transition to support/BAU models.
• Document solution architecture and best practices for internal and client use.

As a Lead Analyst for Qualtrics, you will interact with the Client stakeholders, understand the requirements and suggest strategic ideas, lead the design, implementation, and optimization of Experience Management (XM) programs for enterprise clients. You will work on translating business needs into robust Qualtrics-based solutions that drive actionable insights and measurable impact.

Must have: (Requirements)

• 5–8 years of experience in CX (Qualtrics/Medallia Platforms), customer insights, or digital implementation roles.
• 3-6 years of extensive implementation experience with Qualtrics CoreXM, CX, or EX modules and reporting & insight generation.
• Proven experience in client-facing roles, in consulting or agency environments.
• Good knowledge of survey methodology, analytics, and business impact storytelling.
• Understanding of data integration concepts, APIs, and platforms like Salesforce, CDP, Hotjar, or Adobe.

EEO Statement

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Consulting
• Industries: Business Consulting and Services