Quality Manager – Operations

Caresoft Global Inc.; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Caresoft Global Inc. in Chennai, India seeks a Quality Manager to ensure product quality and process compliance across manufacturing. The role drives zero-defect production, leads shop-floor teams, and aligns with IATF 16949 and customer expectations.

Responsibilities include solving quality issues, conducting audits, mentoring quality staff, and coordinating with production, maintenance, and engineering to sustain quality improvements.

Qualifications

• Bachelor's degree in Mechanical, Production, Industrial, or Automotive Engineering.
• Master's degree preferred.
• 8-15 years in automotive manufacturing quality.

Responsibilities

• Lead shop floor quality engineers, inspectors, and technicians.
• Ensure adherence to control plans, work instructions, and inspection standards.
• Drive containment actions and minimize production disruptions.
• Monitor process parameters and implement PPAP, PFMEA, SPC, MSA.
• Lead root cause analyses using 8D, 5 Why, Fishbone, and A3.

Skills

Leadership & Team Management

Analytical Thinking

Problem Solving

Decision Making

Communication Skills

Customer Focus

Result Orientation

Education

Bachelor's degree in Mechanical/Production/Industrial/Automotive Engineering

Master's degree preferred

Tools

MS Excel

Power BI

Minitab

Job description

A world leader in automotive benchmark and cost reduction productions and programs.

Job Description

Quality Manager – Chennai, India

The Production Floor Quality Manager is responsible for ensuring product quality and process compliance throughout the manufacturing process. The role focuses on driving zero-defect production, managing shop-floor quality teams, reducing quality losses, and ensuring adherence to customer, regulatory, and automotive quality standards such as IATF 16949.

Key Responsibilities

Shop Floor Quality Management

• Lead and manage shift quality engineers, inspectors, and quality technicians.
• Ensure adherence to control plans, work instructions, and inspection standards.
• Maintain product and process quality throughout all production stages.
• Drive containment actions for quality issues and minimize production disruptions.

Process Quality Assurance

• Monitor critical process parameters and product characteristics.
• Ensure implementation of PPAP, PFMEA, Control Plans, SPC, and MSA.
• Conduct layered process audits and manufacturing process reviews.
• Verify effectiveness of corrective and preventive actions.

Problem Solving & Continuous Improvement

• Lead root cause analysis using 8D, 5 Why, Fishbone Diagram, and A3 methodologies.
• Drive defect reduction and first-pass yield improvement initiatives.
• Support Lean, Kaizen, TPM, and Six Sigma projects.
• Implement poka-yoke (mistake-proofing) solutions to prevent recurrence of defects.

Customer Quality Management

• Support customer audits and quality reviews.
• Ensure rapid response to customer complaints and quality concerns.
• Lead internal investigations for warranty, field, and customer-return issues.
• Monitor customer PPM and drive improvement plans.
• Develop and mentor quality engineers and inspectors.
• Conduct quality awareness and skill enhancement training.
• Promote a strong quality culture and employee engagement on the shop floor.
• Coordinate with Production, Maintenance, Supply Chain, and Engineering teams.
• Support incoming material quality management.
• Collaborate with supplier quality teams on defect resolution.
• Ensure supplier containment and corrective actions are effectively implemented.

Requirements

Qualifications

• Bachelor's Degree in Mechanical, Production, Industrial, or Automotive Engineering.
• Master's degree preferred.

Experience

• 8-15 years of experience in automotive manufacturing quality.
• Minimum 5 years in a supervisory or managerial quality role.
• Experience in OEM, Tier-1, or Tier-2 automotive manufacturing environments.

Technical Skills

• IATF 16949 Quality Management System.
• PPAP, PFMEA, SPC, MSA, Control Plan.
• 8D Problem Solving, 5 Why Analysis.
• Lean Manufacturing and Six Sigma.
• Quality Auditing.
• Statistical Analysis and Quality Reporting.
• Microsoft Excel, Power BI, Minitab.

Key Performance Indicators (KPIs)

• Customer PPM Performance.
• First Pass Yield (FPY).
• Scrap and Rework Reduction.
• Audit Compliance Score.
• Cost of Poor Quality (COPQ).
• Customer Complaint Closure Rate.
• Corrective Action Effectiveness.

Core Competencies

• Leadership and Team Management
• Analytical Thinking
• Problem Solving
• Decision Making
• Communication Skills
• Customer Focus
• Result Orientation

Typical Grade: Quality Manager / Senior Quality Manager
Industry: Automotive OEM, Tier-1 & Tier-2 Manufacturing, Auto Components, EV Manufacturing.