Quality Manager

Indovance Inc; Maharashtra; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Indovance Inc. in Pune, Maharashtra is seeking a Heads of Quality Excellence to develop and execute the annual roadmap, establish enterprise-wide quality standards, and lead QMS implementation aligned with ISO 9001.

The role drives governance, customer quality interfaces, data analytics, and continuous improvement across engineering and operations. The position requires up to 10 years in quality roles, strong cross-functional collaboration, and a proven track record in Lean Six Sigma, COPQ

Qualifications

• B. Arch/ BE Civil/ Mechanical is required.
• Experience up to 10 years in quality domains.
• Experience with ISO 9001 and QMS is preferred.

Responsibilities

• Quality Strategy & Governance: Develop and execute the annual Quality Excellence roadmap aligned with business objectives; establish standards, frameworks, policies, and governance mechanisms.
• Delivery Quality Assurance: Ensure all engineering deliverables meet customer specifications and quality standards; drive First Time Right initiatives.
• Process Excellence & Continuous Improvement: Lead Lean Six Sigma initiatives; facilitate DMAIC projects to improve productivity and reduce costs.
• Customer Quality & Voice of Customer: Serve as primary quality interface for strategic customers; lead customer quality reviews.
• Data Analytics & Quality Intelligence: Develop dashboards and predictive analytics; monitor KPIs related to quality and customer satisfaction.
• Operational Excellence & Cost of Quality Management: Measure COPQ and drive efficiency with quality initiatives.
• Automation & Digital Quality Transformation: Identify opportunities to automate quality checks and validation processes.
• Training, Capability Building & Quality Culture: Develop quality competency frameworks and conduct training programs.
• Risk Management & Compliance: Maintain risk registers; lead CAPA and readiness for audits.

Education

B. Arch/ BE Civil/ Mechanical

Job description

• Develop and execute the annual Quality Excellence roadmap aligned with business objectives.
• Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms.
• Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001.
• Ensure compliance with customer requirements, industry standards, and regulatory obligations.
• Conduct Management Review Meetings (MRMs) and report quality performance to leadership.
• Build and maintain a quality culture across all business units.

Job Information

Number of Positions

1

Department Name

Operations

Industry

Engineering

Experience Required

Maximum 10 Years

Qualification

B. Arch/ BE Civil/ Mechanical

City

Pune

State/Province

Maharashtra

Zip/Postal Code

411046

Job Description

• Quality Strategy & Governance
• Develop and execute the annual Quality Excellence roadmap aligned with business objectives.
• Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms.
• Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001.
• Ensure compliance with customer requirements, industry standards, and regulatory obligations.
• Conduct Management Review Meetings (MRMs) and report quality performance to leadership.
• Build and maintain a quality culture across all business units.

Success Metrics

• QMS Compliance Score
• Audit Closure Effectiveness
• Quality Maturity Index
• Customer Quality Rating

________________________________________

Delivery Quality Assurance

• Ensure all engineering deliverables meet customer specifications, quality standards, and project requirements.
• Drive First Time Right (FTR) initiatives across all service lines.
• Establish robust quality review frameworks and stage-gate controls.
• Define acceptance criteria, quality checkpoints, and review methodologies.
• Lead quality risk assessments for critical projects.

Success Metrics

• First Time Right %
• Defect Density
• Rework %
• Escaped Defects
• Customer Complaints

________________________________________

Process Excellence & Continuous Improvement

• Lead Lean Six Sigma initiatives across departments.
• Facilitate DMAIC projects focused on productivity, cycle time reduction, quality enhancement, and cost optimization.
• Identify process bottlenecks and drive standardization.
• Establish Continuous Improvement (CI) pipelines and Kaizen programs.
• Quantify business benefits from improvement projects.

Success Metrics

• Number of CI Projects Completed
• Productivity Improvement %
• Process Cycle Time Reduction
• Cost Savings Generated

________________________________________

Customer Quality & Voice of Customer

• Serve as the primary quality interface for strategic customers.
• Lead customer quality reviews and quality governance meetings.
• Analyse Voice of Customer (VOC) data and customer feedback trends.
• Develop action plans to address recurring customer concerns.
• Support Sales and Operations during client audits and quality assessments.

Success Metrics

• Customer Satisfaction Score (CSAT)
• Net Promoter Score (NPS)
• Client Escalations
• Customer Retention Impact

________________________________________

Data Analytics & Quality Intelligence

• Develop quality dashboards, scorecards, and executive reports.
• Establish predictive quality analytics using quality and operational data.
• Monitor KPIs related to quality, productivity, efficiency, and customer satisfaction.
• Drive data-based decision-making across the organization.
• Ensure integrity and governance of quality-related data.

Success Metrics

• Dashboard Adoption
• Reporting Accuracy
• Predictive Quality Insights Generated
• KPI Achievement Rate

________________________________________

Operational Excellence & Cost of Quality Management

• Measure and reduce Cost of Poor Quality (COPQ).
• Monitor quality-related productivity losses and rework costs.
• Collaborate with Operations to improve utilization and delivery efficiency.
• Drive operational excellence initiatives across engineering delivery teams.

Success Metrics

• COPQ Reduction
• Rework Cost Reduction
• SLA Compliance
• Delivery Efficiency Improvement

________________________________________

Automation & Digital Quality Transformation

• Identify opportunities to automate quality checks and review processes.
• Collaborate with Technology teams on AI-assisted quality validation and workflow automation.
• Implement digital quality tools and quality management platforms.
• Promote innovation in quality practices.

Success Metrics

• Automated Quality Checks Implemented
• Manual Review Effort Reduction
• Process Automation Savings

________________________________________

Training, Capability Building & Quality Culture

• Develop organization-wide quality competency frameworks.
• Conduct quality awareness, Six Sigma, and process excellence training programs.
• Mentor quality auditors, reviewers, and quality champions.
• Drive employee engagement in continuous improvement initiatives.
• Create a culture of accountability, ownership, and excellence.

Success Metrics

• Training Coverage %
• Quality Certification Achievement
• Employee Participation in CI Programs
• Internal Quality Culture Score

________________________________________

Risk Management & Compliance

• Maintain organizational risk registers related to quality and delivery.
• Lead root cause investigations and CAPA implementation.
• Ensure readiness for internal, customer, and external audits.
• Drive preventive quality practices and risk mitigation programs.

Success Metrics

• Audit Findings Closure Rate
• Repeat Non-Conformities
• Risk Mitigation Effectiveness
• CAPA Closure Timeliness