Quality Lead, YouTube Global Vendor Operations

Google Inc.; Gurgaon; On-site; INR 1,800,000 - 2,700,000; Full time

Job summary

Google is seeking a Mid-level Quality Lead for YouTube Global Vendor Operations. You will design QA frameworks, monitor AI model performance, and coordinate cross-functional teams across offices and time zones to drive high-quality outputs.

You will oversee human-validated labeling, implement blind review processes, and develop stratified sampling to focus on high-risk interactions for human review, ensuring accuracy and fairness in outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience identifying process issues or working with cross-functional teams.
• 5 years of experience with contact center metrics and QA methodologies.

Responsibilities

• Design Quality Lead (QA) Frameworks to ensure alignment with key business outcomes. Monitor AI QA model performance and accuracy using metrics such as Precision, Recall, and Human Inter-rater Agreement.
• Manage the ingestion of human-validated Golden Labeling from manual overrides to drive continuous, high-fidelity model retraining.
• Implement blind review protocols and complex multi-tiered human + AI arbitration to prevent Automation Bias.
• Design stratified sampling methodologies that prioritize high-risk or ambiguous interactions for human review.
• Partner with the training team to remediate quality gaps.

Skills

Problem solving

Mentoring

Cross-functional teams

Progress tracking

Education

Bachelor's degree

Job description

Quality Lead, YouTube Global Vendor Operations

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Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience identifying process issues or working with cross-functional teams.
• 5 years of experience with contact center metrics and QA methodologies.

X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurgaon, Haryana, India.

Preferred qualifications:

• Experience with LLM-based evaluation frameworks and prompt engineering.
• Experience in stratified sampling to identify specific interactions for human validation, ensuring that human efforts are focused on high-signal or ambiguous cases.
• Familiarity with QA automation and sampling tools.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Responsibilities

• Design Quality Lead (QA) Frameworks to ensure alignment with key business outcomes.Monitor AI QA model performance and accuracy using metrics such as Precision, Recall, and Human Inter-rater Agreement.
  
• Manage the ingestion of human-validated Golden Labeling from manual overrides to drive continuous, high-fidelity model retraining.
  
• Implement blind review protocols and complex multi-tiered human + AI arbitration to prevent Automation Bias.
  
• Design stratified sampling methodologies that prioritize high-risk or ambiguous interactions (e.g., cases where AI confidence is low) for human review.
  
• Partner with the training team to remediate quality gaps.
  

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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