Quality Lead/Manager- Engineering

Pearce Services Global; Mohali, Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Pearce Services Global is seeking a seasoned Quality Head to lead QA/QC for Telecom OSP Engineering. The role focuses on fiber and copper network projects, establishing standards, and driving customer satisfaction through robust processes.

The ideal candidate will have 10+ years in Telecom OSP with a strong track record of leading quality initiatives and teams, fostering a culture of continuous improvement and operational excellence. This is an on-site leadership position in Mohali, India.

Qualifications

• B.Tech/BE in relevant fields or postgraduate in engineering/management.
• 10-15 years of experience in Telecom OSP, especially Fiber and Copper network projects.
• 5+ years in Engineering or Project Management.
• Strong knowledge of telecom industry standards and quality frameworks.
• Proven leadership of cross-functional teams and driving quality initiatives.

Responsibilities

• Develop and implement quality standards: define QA processes, metrics and guidelines.
• Drive continuous improvement across workflows, tools and processes.
• Engage customers and stakeholders for escalations and resolutions.
• Lead quality training programs for teams and build capability.
• Identify risks to quality and develop mitigation strategies.
• Collaborate with project teams, engineering and operations to integrate quality requirements.
• Analyze data, monitor trends, and present insights to leadership.

Skills

Quality control & assurance

Process improvement

Audit & compliance

Risk management

Cross-functional collaboration

Customer escalation management

Data analysis & reporting

Team development & training

Telecom OSP standards

Regulatory compliance

Education

B.Tech/BE or Postgraduate in Engineering/Management

Tools

Job description

We are seeking an experienced Quality Head to lead and oversee the quality assurance and control processes in our Telecom OSP Engineering operations. The ideal candidate will have extensive experience in quality management systems, particularly in Fiber and Copper OSP network projects. This role involves developing quality standards and driving initiatives to ensure customer satisfaction and operational excellence.

The candidate should have strong leadership skills, a deep understanding of quality frameworks, and the ability to foster a culture of continuous improvement. A minimum of a bachelors degree in engineering and 10+ years of experience in Telecom OSP or related fields are required.

Key Responsibilities:

• Develop and Implement Quality Standards: Define and establish quality assurance processes, metrics, and guidelines to align with organizational and client requirements.
• Drive Continuous Improvement: Identify areas of improvement in workflows, tools, and processes; implement strategies to enhance efficiency and quality.
• Customer and Stakeholder Engagement: Act as the primary point of contact for quality-related discussions with customers, addressing escalations and ensuring resolutions meet agreed standards.
• Team Development and Training: Lead quality training programs for team members to enhance their skills and understanding of quality systems and processes.
• Risk Management and Mitigation: Identify potential risks to quality standards and develop strategies to mitigate these risks effectively.
• Cross-Functional Collaboration: Work closely with project teams, engineering, and operations to ensure quality requirements are integrated into all phases of project execution.
• Data Analysis and Reporting: Use quality metrics and analytics to monitor trends, generate insights, and provide actionable recommendations to leadership.

Qualifications:

• B. Tech/BE in relevant fields or Post Graduation in Engineering or Management.
• 10-15 years of experience in Telecom OSP Engineering, particularly in Fiber and Copper network projects.
• 5+ years of experience in Engineering or Project Management.
• Strong knowledge of telecom industry standards, quality frameworks.
• Proven experience in leading cross-functional teams and driving quality improvement initiatives.
• Excellent problem-solving skills with a data-driven approach to decision-making.

Key Skills:

• Quality Control and Assurance
• Process Improvement and Standardization
• Audit and Compliance Management
• Risk Identification and Mitigation
• Cross-Functional Collaboration
• Customer Satisfaction and Escalation Management
• Data Analysis and Reporting
• Team Development and Training
• Telecom OSP Standards (Fiber and Copper)
• Regulatory Compliance