Quality Executive – Voice Process (BPO Healthcare)

National Council of Training Academy (NCTA); Gandhinagar; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Advantmed in Gandhinagar, Gujarat, is hiring Quality Executive – Voice Process for healthcare BPO. The role targets 1–4 years of call quality experience in a full-time capacity.

You will monitor, audit, and evaluate inbound and outbound calls, analyze metrics like AHT, CSAT, and FCR, and provide actionable feedback to agents and team leaders to ensure quality standards and customer satisfaction.

Qualificações

• 1–4 years of experience in call quality analysis or similar.
• Strong analytical, communication and reporting skills.
• Knowledge of call center tools, CRM systems and MS Excel is required.

Responsabilidades

• Monitor and evaluate inbound and outbound calls to ensure quality standards.
• Audit calls and analyze performance metrics (AHT, CSAT, FCR).
• Provide structured feedback to agents and team leaders.

Conhecimentos

Call quality auditing

Analytical skills

Communication skills

Reporting skills

Formação académica

Graduate degree in any discipline

Ferramentas

CRM systems

MS Excel

Descrição da oferta de emprego

Quality Executive – Voice Process (BPO Healthcare)

22 Apr

Job Details

• Organisation Advantmed
• Department Customer Success, Service & Operations
• Job Type Non Government
• Employment Type Full Time
• Location Gandhinagar, Gujarat
• Vacancies 2
• Application Last Date -

Advantmed is hiring Quality Executives in Gandhinagar for voice process roles in healthcare BPO. Candidates with 1–4 years experience in call quality can apply.

Full Job Details:

Advantmed is hiring for the position of Quality Executive – Voice Process (BPO Healthcare) in Gandhinagar, Gujarat. This is a full-time permanent role suitable for candidates with 1–4 years of experience in call center quality analysis.

The selected candidate will be responsible for monitoring and evaluating inbound and outbound calls, ensuring adherence to quality standards, compliance guidelines, and customer experience benchmarks. The role involves auditing calls, analyzing performance metrics (AHT, CSAT, FCR), and providing structured feedback to agents and team leaders.

Key responsibilities include identifying quality gaps, preparing reports and dashboards, conducting calibration sessions, and supporting training programs. The candidate will also work closely with operations and training teams to drive continuous process improvement.

Applicants must have strong analytical, communication, and reporting skills, along with knowledge of call center tools, CRM systems, and MS Excel. A graduate degree in any discipline is required.

This is an excellent opportunity for professionals looking to build a career in BPO quality analysis, healthcare operations, and customer experience management.