Quality Engineer

Axiro Semiconductor; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Axiro Semiconductor in Bengaluru is seeking an experienced Customer Quality/ Product Quality professional to manage complaints, lead failure analyses and drive 8D/CAPA processes across the supply chain. The role focuses on improving DPPM/PPM metrics, coordinating with OEM customers, suppliers, and internal teams, and supporting NPI readiness and audits.

Strong analytical, communication, and problem-solving skills are essential.

Qualifications

• : 3-8 years in Customer Quality / Product Quality roles.
• Experience with OEM customers (telecom/automotive/electronics) preferred.
• Strong knowledge of 8D, RCA, CAPA processes.
• Proficient in quality tools (FMEA, SPC, MSA, Control Plan).
• Experience with RMA management and failure analysis.
• Excellent communication and stakeholder management.
• Knowledge of ISO/IATF quality systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage customer complaints and RMA processes
• Lead failure analysis and resolution of field returns
• Drive 8D reports and customer communication
• Track and improve quality metrics (DPPM, PPM, warranty returns)
• Collaborate with internal teams for root cause and corrective actions
• Support customer audits and quality reviews
• Ensure timely reporting and closure of customer issues
• Analyze field data trends and reliability issues
• Participate in customer meetings, QBRs, and escalation handling
• Drive root cause analysis (RCA) and corrective actions (8D, CAPA)
• Monitor and improve supplier performance metrics (PPM, DPPM, OTD, COPQ)
• Work with suppliers on process capability improvement (Cp, Cpk)
• Support new product introduction (NPI) and supplier readiness

Skills

RCA

8D method

CAPA

Quality metrics

Customer communication

Audits

NPI readiness

ISO/IATF knowledge

Root cause analysis

Supplier quality

Data analysis

Tools

FMEA

SPC

MSA

Control Plan

Job description

Axiro Semiconductor is a fabless semiconductor design company headquartered in Bengaluru, driving innovation in RF, wireless infrastructure, satellite communication (Satcom), and high-speed connectivity solutions. Backed by CG Power & Industrial Solutions Ltd. part of the 120-year-old Murugappa Group. Axiro represents India’s leap into the global semiconductor arena. With millions of chips already powering global networks, a world-class team across India, the US, and Europe, and cutting-edge expertise spanning RF, mmWave, GaN, and next-generation communication technologies, Axiro is engineering the future of how the world connects, computes, and communicates.

For more information, please visit: www.axiro.com

Experience – 3 to 8 Years

Job Description

• Manage customer complaints and RMA processes
• Lead failure analysis (FA) and resolution of field returns
• Drive 8D reports and customer communication
• Track and improve customer quality metrics (DPPM, PPM, warranty returns
• Collaborate with internal teams for root cause and corrective actions
• Support customer audits and quality reviews
• Ensure timely reporting and closure of customer issues
• Analyze field data trends and reliability issues
• Participate in customer meetings, QBRs, and escalation handling
• Drive root cause analysis (RCA) and corrective actions (8D, CAPA)
• Monitor and improve supplier performance metrics (PPM, DPPM, OTD, COPQ)
• Work with suppliers on process capability improvement (Cp, Cpk)
• Support new product introduction (NPI) and supplier readiness

Ensure compliance with quality systems (ISO 9001 / IATF 16949))

• Strong knowledge of quality tools: 8D, FMEA, SPC, MSA, Control Plan
• Strong knowledge of customer quality processes and complaint handling
• Expertise in RMA management and failure analysis
• Familiarity with reliability testing (HTOL, HTSL, etc.)
• Excellent communication and customer-facing skills
• Strong analytical and reporting abilities
• Ability to handle customer escalations professionally
• Strong experience in:
• Root Cause Analysis (RCA)
• 8D problem-solving methodology
• Quality metrics (DPPM, PPM, Yield)
• Knowledge of:
• Quality Management Systems (ISO/IATF)
• Statistical tools and data analysis
• Soft Skills:
• Strong communication and stakeholder management
• Ability to work under pressure and handle escalations
• Team collaboration and leadership mindset
• Experience 4–10 years in Customer Quality / Product Quality / Failure Analysis/ Supplier Quality
• Experience handling OEM customers (preferably telecom/automotive/electronics)

Proven experience in customer issue resolution and satisfaction improvement