Quality Coordinator-Domestic

TP; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading BPO company in Gurugram is seeking a Quality Coordinator to ensure high-quality service delivery. The role requires 2 to 5 years of experience in quality assurance, preferably in a BPO or Call Centre. You will develop quality standards, conduct audits, analyze performance data, and collaborate with teams to resolve customer issues. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• 2 to 5 years of experience in quality assurance, preferably in a BPO or Call Centre environment.
• Strong understanding of quality management principles and practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate with teams to ensure high-quality service delivery.
• Develop and maintain quality standards and procedures.
• Conduct regular audits and assessments.
• Collaborate with cross-functional teams to resolve complaints.
• Analyze data and metrics for performance improvement.
• Implement corrective actions to address quality issues.

Skills

Quality assurance experience

Strong communication skills

Data analysis

Problem-solving skills

Job description

We are looking for a highly skilled and experienced Quality Coordinator to join our team in the Domestic sector. The ideal candidate will have 2 to 5 years of experience in quality assurance, preferably in a BPO or Call Centre environment.

Roles and Responsibility

• Coordinate with teams to ensure high-quality service delivery and implement effective quality control processes.
• Develop and maintain quality standards, policies, and procedures to ensure compliance with industry regulations.
• Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members.
• Collaborate with cross-functional teams to resolve customer complaints and concerns.
• Analyze data and metrics to measure performance and identify trends for improvement.
• Implement corrective actions to address quality issues and improve overall process efficiency.

Job Requirements

• Proven experience in quality assurance, preferably in a BPO or Call Centre environment.
• Strong understanding of quality management principles and practices.
• Excellent communication and interpersonal skills to work effectively with teams.
• Ability to analyze data and metrics to measure performance and identify trends.
• Strong problem-solving skills to address quality issues and improve overall process efficiency.