Quality Specialist

TP; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Job summary

TP in Bengaluru is seeking a Quality Assurance professional to develop and implement robust quality control processes, ensuring service delivery meets high standards.

You will conduct audits, analyze data, and collaborate with cross-functional teams to drive improvements while training staff on quality procedures and maintaining regulatory compliance.

Qualifications

• Proven experience in a quality assurance role, preferably in a BPO or call center.
• Strong understanding of quality principles, methodologies, and tools.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
• Experience with quality management software and systems is an asset.
• Strong attention to detail and ability to maintain accurate records of quality metrics.

Responsibilities

• Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
• Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement.
• Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
• Analyze data and trends to identify opportunities for process improvements and optimize quality metrics.
• Provide training and coaching to team members on quality procedures and best practices.
• Ensure compliance with industry regulations and company policies related to quality management.

Skills

Quality assurance

Analytical skills

Communication skills

Problem-solving

Prioritization

Attention to detail

Tools

Quality management software

Job description

Roles and Responsibility

• Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
• Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement.
• Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
• Analyze data and trends to identify opportunities for process improvements and optimize quality metrics.
• Provide training and coaching to team members on quality procedures and best practices.
• Ensure compliance with industry regulations and company policies related to quality management.

Job Requirements

• Proven experience in a quality assurance role, preferably in a BPO or call center environment.
• Strong understanding of quality principles, methodologies, and tools.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
• Experience with quality management software and systems is an asset.
• Strong attention to detail and ability to maintain accurate records of quality metrics.