Quality Control Analyst - Coding - IPDRG

Orcapod; Chennai; On-site; INR 350,000 - 650,000; Full time

Job summary

Orcapod Consulting Services in Chennai is seeking a Quality Control Analyst - Coding with 4+ years of quality-related experience in the healthcare domain. The role emphasizes audits, coaching, and process improvement to meet strict SLAs and quality targets.

You will participate in client calls, identify and implement quality methods, provide daily feedback, and generate QA reports while ensuring adherence to policies and procedures. Immediate to Nov joiners encouraged.

Qualifications

• Extensive quality experience audits, coaching & training as per process defined.
• Min of 1.5 yrs of professional and relevant experience.
• Sound knowledge in healthcare concept.
• Critical problem solving and issue resolution.
• Must have good product and process knowledge.
• Must have good analytical and judgemental skills.
• Quality feedback/refresher sessions.
• Prepare and maintain quality status reports.

Responsibilities

• Participate in client calls and understand quality requirements for processes and targets.
• Identify methods to achieve quality targets and implement with ops/PM.
• Identify errors with high inspection efficiency.
• Provide face-to-face feedback and emails on daily errors as per protocol.
• Ensure correction of errors by the respective operations associate.
• Coach employees to minimize errors and improve performance.
• Provide inputs to training team to enhance curriculum.
• Test files/batches for new clients/processes during familiarization.
• Generate QA reports daily.
• Attain internal & external SLA as per process.
• Meet and exceed inspection efficiency, calibration, knowledge, skills, and productivity scores.
• Record identified errors for organizational use.
• Strict adherence to company policies and procedures.

Skills

Quality audits

Coaching

Training

Analytical skills

Healthcare knowledge

Job description

Hi All,

We have job opportunity for QUALITY CONTROL ANALYST - CODING at Chennai location in healthcare industry company.

Exp 4+ Yrs Relevant

NP Immediate joiners to Nov joiners.

Location - Chennai

Speciality - IPDRG

Responsibility Areas:

1. Participate in client calls and understand the quality requirements both from process perspective and for targets
2. Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
3. Identify errors with high Inspection efficiency
4. Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
5. Ensure correction of the error by the respective Operations associate
6. Coach employees to minimize errors and improve performance
7. Provide inputs to the training team on common mistakes made to enhance training curriculum
8. Test files/batches for new clients/processes to be processed as part of familiarization
9. Generation of QA reports on a daily basis
10. Attainment of Internal & External SLA as per Process Defined.
11. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
12. Record identified errors. This is an organizational record & can be used by the organization as it deems fit
13. Strict adherence to the company policies and procedures.

Requirements:

• Extensive Quality experience Audits, Coaching & trainingas per process defined.
• Min of 1.5 Yrs of Professional and Relevant Experience
• Sound knowledge in Healthcare concept.
• Critical problem solving and issue resolution
• Must have Good Product and Process Knowledge
• Must have good analytical and judgemental skills
• Quality Feedback/Refresher sessions
• Prepare and Maintain Quality status reports

Regards,

Sandhya