Quality Control Analyst - AR

PeopleStrong; Tamil Nadu; On-site; INR 420,000 - 600,000; Full time

Job summary

PeopleStrong is seeking a Quality Control Analyst - AR in Chennai, Tamil Nadu, to manage day-to-day Denials Processing, Claims follow-up, and Customer Service while ensuring project quality processes and metrics are met. The role requires 3–5 years of relevant experience and involves coaching, data tracking, and reporting to improve quality.

Key responsibilities include participating in client calls, identifying quality targets, collecting error data, and preparing QA reports with a focus on

Qualifications

• Role requires QA knowledge and denials processing experience.
• Ability to coach, monitor metrics and ensure SLA adherence.
• Strong understanding of healthcare concepts and process improvements.

Responsibilities

• Participate in client calls and understand quality requirements.
• Identify methods to achieve quality targets and implement with operations.
• Collect data on transactions and errors for improvement.
• Provide feedback to employees and send daily error reports.
• Coach employees to minimize errors and improve performance.
• Provide inputs to training team to enhance curricula.
• Test files/batches for new clients/processes.
• Generate QA reports daily and ensure SLA attainment.
• Adhere to company policies and procedures.
• Maintain quality status reports.

Skills

Quality control

Public relations

Contract negotiation

Accounts receivable

Healthcare

Process improvement

Revenue cycle

BPO

Team building

Medical billing

Auditing

Job description

• TAMIL NADU

Posted On 18 Sep 2026

End Date 02 Oct 2026

Required Experience 3 - 5 years

Basic Section

No. Of Openings 1

Grade 1D

Designation Quality Control Analyst - AR

Closing Date 02 Oct 2026

Organisational

Country IN

State TAMIL NADU

City CHENNAI

Skills

Skill

Quality Control Public Relations Contract Negotiation Accounts Receivable Healthcare Process Improvement Revenue Cycle BPO Team Building Medical Billing Auditing

Education Qualification

CERTIFICATION

Job Description

Role Description Overview:

The QC is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement

Responsibility Areas:

• Participate in client calls and understand the quality requirements both from process perspective and for targets
• Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
• Collect data on individual transactions (chart, claim, EOBs etc) on the errors
• Provide face to face feedback and also send emails with the type of errors etc. on daily basis
• Coach employees to minimize errors and improve performance
• Provide inputs to the training team on common mistakes made to enhance training curriculum
• Test files/batches for new clients/processes to be processed as part of familiarization
• Generation of QA reports on a daily basis
• Attainment of Internal & External SLA as per Process Defined.
• Strict adherence to the company policies and procedures.
• Extensive Quality experience Audits, Coaching & trainingas per process defined.
• Min of 1.5 Yrs of Professional and Relevant Experience
• Sound knowledge in Healthcare concept.
• Critical problem solving and issue resolution
• Must have Good Product and Process Knowledge
• Must have good analytical and judgmental skills
• Quality Feedback/Refresher sessions
• Prepare and Maintain Quality status reports