Quality Check Audit Executive

The Wedding Company; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

The Wedding Company, India’s leading tech-enabled wedding planning platform, is seeking a QC professional to audit sales calls, identify gaps, and drive quality improvements across LQ and RM conversations in Bengaluru.

You will maintain audit scores, partner with Trainers to deliver targeted coaching, and contribute to dashboards that track performance. Weekend work is required.

Qualifications

• 2-4 years of experience in Quality/Call Audit, Sales Quality, Sales Training or Sales Operations.
• Good understanding of sales calls and customer handling.
• Must be willing to work on weekends (1 weekday off).
• Strong listening and analytical skills.
• Good Excel/Google Sheets and dashboard skills.
• Strong communication and feedback skills.
• Ability to identify gaps and provide practical suggestions.

Responsibilities

• Audit recorded Lead Qualification (LQ) and Relationship Manager (RM) sales calls on a regular basis.
• Evaluate calls based on parameters like communication, service knowledge, customer need understanding, pitch, objection handling, follow-up and closing.
• Identify gaps and share clear, actionable feedback.
• Track recurring mistakes and offer solutions across LQ and RM teams.
• Maintain audit scores and identify employees needing improvement.
• Highlight major quality concerns to Sales/HR/Training teams.
• Maintain the Call Audit & Quality Dashboard.
• Share regular reports and insights with management.
• Work closely with the Sales Trainer based on audit findings.
• Identify training requirements and recurring knowledge/skill gaps.
• Assist the trainer with real call examples and inputs for training sessions.
• Conduct post-training audits to check improvement.
• Suggest improvements in sales scripts, call flow, objection handling and customer communication.
• Identify patterns from calls and recommend practical solutions to improve conversion and customer experience.

Skills

Quality/Call Audit

Sales Quality

Sales Training

Sales Operations

Excel

Google Sheets

Tools

Excel

Google Sheets

Job description

The Wedding Company is India’s leading tech-enabled wedding planning platform streamlining the $130B unorganized wedding market. With 2,000+ verified partners and 1,000+ weddings successfully executed across leading destinations in India and internationally, we’re on a mission to redefine how couples plan and experience their weddings.

In 2026, we raised $2.75 million (₹26.3 Cr) in seed funding, led by Wellingdon Advisors LLP, LVX and angels from Wakefit, Delhivery and Dropbox, reflecting strong confidence in our vision to redefine how India plans weddings.

Your role:

We are looking for a QC professional who will be responsible for auditing calls, identifying quality and process gaps, tracking performance through dashboards, and working with trainers to improve the team’s sales conversations and customer handling.

Key Responsibilities

1. Sales Call Auditing

• Audit recorded Lead Qualification (LQ) and Relationship Manager (RM) sales calls on a regular basis.
• Evaluate calls based on defined parameters such as communication, service knowledge, customer need understanding, pitch, objection handling, follow-up and closing.
• Identify gaps and share clear, actionable feedback.
• Track recurring mistakes and offer solutions across LQ and RMs teams.

2. Quality Tracking

• Track individual sales performance and call quality.
• Maintain audit scores and identify employees who need improvement.
• Highlight major quality concerns to the Sales/HR/Training team.
• Maintain the Call Audit & Quality Dashboard.
• Track audit scores, common gaps, improvement trends and RM-wise performance.
• Share regular reports and insights with management.

4. Trainer Support

• Work closely with the Sales Trainer based on audit findings.
• Identify training requirements and recurring knowledge/skill gaps.
• Assist the trainer with real call examples and inputs for training sessions.
• Conduct post-training audits to check improvement.

5. Suggestions & Process Improvement

• Suggest improvements in sales scripts, call flow, objection handling and customer communication.
• Identify patterns from calls and recommend practical solutions to improve conversion and customer experience.

Required Skills

• 2-4 years of experience in Quality/Call Audit, Sales Quality, Sales Training or Sales Operations.
• Good understanding of sales calls and customer handling.
• Must be willing to work on weekends (1 weekday off)
• Strong listening and analytical skills.
• Good Excel/Google Sheets and dashboard skills.
• Strong communication and feedback skills.
• Ability to identify gaps and provide practical suggestions.

Required Experience:

2-4 years

Joining Date:

Immediate/15 Days

Note: We are an equal opportunity employer. This opportunity is open to all irrespective of gender, social or ethnic affiliation.