Quality Assurance & Training Director (Mumbai)

Jobrapido; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Jobrapido in Mumbai seeks a Sr. Training & Quality Manager to integrate project management into our Total Quality Management framework across multiple projects and locations.

The role supports GenAI/LLM practice and collaborates with Global Delivery and TQM leadership to design, deploy, and govern training and quality strategies. The ideal candidate will have 3+ years in operations/project PM and training/quality management in AI or BPO settings, with strong Excel, dashboards, and stakeholder

Qualifications

• 3+ years of Operations/Project Management experience (Lean Six Sigma certification preferred).
• 3+ years of Training and Quality Management experience in AI, Data Annotation, or BPO environments.
• Experience managing quality governance in large-scale operations (1000+ FTE preferred).
• Advanced Excel proficiency (Pivot Tables, Index Match, dashboards, data visualization, text functions).
• Strong stakeholder management and client-facing experience.
• Demonstrated leadership across cross-functional teams (OMs, QAMs, TMs).
• Advanced degree in English (Masters/Ph.D. preferred; exceptional Bachelors candidates may apply).

Responsibilities

• Integrate structured Project Management practices into TQM frameworks during project scoping and initiation
• Lead end-to-end training lifecycle management (design, development, delivery, certification, recertification)
• Establish and govern quality measurement and quality assurance methodologies
• Drive Root Cause Analysis (RCA), audit readiness, KPI recovery, and threshold stabilization strategies
• Build and maintain structured dashboards, early-warning systems, and performance reporting frameworks
• Oversee calibration mechanisms and closed-loop feedback between QA and Training
• Ensure consistent implementation of client policies and process standards across locations
• Collaborate with Analytics and Workforce teams to align assessment performance with project outcomes
• Develop and maintain training repositories and documentation for audit compliance
• Mentor and coach TQM leaders, fostering accountability and performance ownership
• Support large-scale ramp ups while maintaining precision, quality, and operational stability

Skills

Lean Six Sigma

Quality governance

Excel dashboards

Data visualization

Stakeholder management

Leadership

Cross-functional leadership

Education

Master's or PhD in English

Tools

Pivot Tables

Index Match

Dashboards

Data visualization tools

Job description

We are seeking an experienced Sr. Training & Quality Manager to support our GenAI/LLM Practice by integ rating Project Management methodology into our Total Quality Management (TQM) framework. This role will work closely with Global Delivery and TQM leadership to design, deploy, and govern training and quality strategies across multiple projects and locations.

Key Responsibilities:

• Integrate structured Project Management practices into TQM frameworks during project scoping and initiation
• Lead end-to end training lifecycle management (design, development, delivery, certification, re certification)
• Establish and govern quality measurement and quality assurance methodologies
• Drive Root Cause Analysis (RCA), audit readiness, KPI recovery, and threshold stabilizati on strategies
• Build and maintain structured dashboards, earlywarning systems, and performance rep orting frameworks
• Oversee calibration mechanisms and closed-loop feedback between QA and Training
• Ensure consistent implementation of client policies and process standards across locat ions
• Collaborate with Analytics and Workforce teams to align assessment performance with project outcomes
• Develop and maintain training repositories and documentation for audit compliance
• Mentor and coach TQM leaders, fostering accountability and performance ownership
• Support large-scale ramp ups while maintaining precision, quality, and operational stability

Requirements:

• 3+ years of Operations/Project Management experience (Lean Six Sigma certification preferred)
• 3+ years of Training and Quality Management experience in AI, Data Annotation, or BPO environ ments
• Experience managing quality governance in large-scale operations (1000+ FTE preferred)
• Robust expertise in audit frameworks, precision improvement, AHT optimization, and structured governance cadence
• Advanced Excel proficiency (Pivot Tables, Index Match, dashboards, data visualization, text funct ions)
• Strong stakeholder management and client-facing experience
• Demonstrated leadership across cross-functional teams (OMs, QAMs, TMs)
• Advanced degree in English (Masters/Ph.D. preferred; exceptional Bachelors candidates may a pply)