Quality Assurance, Monitoring and Testing Senior Lead Analyst

Citi; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

A global financial services firm is seeking a Senior Lead Analyst for Quality Assurance, Monitoring and Testing in Mumbai. This role will manage QA processes, ensure effective remediation strategies, and collaborate with stakeholders internationally. The ideal candidate will have over 14 years of experience in data management and risk control, demonstrating strong leadership and communication skills.

Qualifications

• 14+ years of experience in QA and data management roles.
• Experience in enterprise-wide implementations and regulatory compliance.
• Strong ability to influence and communicate at senior management levels.
• Ability to lead change in a large organization; understanding of risk management framework including risk identification, appetite and governance.
• Experience across enterprise-wide implementations of policy and risk programs; strong engagement at executive level.
• Knowledge of strategic elements of financial, operational, technical, and regulatory environments; experience in regulatory data remediation.
• Strong communication skills and ability to influence senior stakeholders; leadership with track record of driving positive change.
• Ability to engage at senior management levels and communicate across organization layers.

Responsibilities

• Manage and drive QA processes for data quality assurance.
• Develop strategies for remediation of high severity issues.
• Collaborate with stakeholders across global teams.
• Support TBE QA Director in fostering partnerships across TBE, 1st line Risk & Controls, and 2nd/3rd line functions to drive remediation accountability.
• Define and implement future state strategies over Data Quality Assurance activities. Identify and execute strategic QA decisions and initiatives.
• Design, lead, and ensure on-time, quality QA reviews across internal and regulatory issues portfolios in conformance with QA procedures. Supervise the team to ensure quality QA workpapers and traceability documentation; keep QA workflow tool accurate.
• Demonstrate data management, risk and control expertise and knowledge of internal and regulatory issue remediation and related interdependencies.
• Manage allocated resources and budgeted hours; provide timely QA feedback.
• Drive improvements to strengthen risk management and control environment through remediation of issues/RBCMs.
• Escalate concerns to senior stakeholders and support solution identification.
• Publish quality and on-time QA status reporting to TBE leadership and QA clearance/nonobjection memos as required.
• Plan and manage resources and budget; mentor and coach QA team members; provide training as needed.
• Lead improvement initiatives to enhance quality and efficiency of the function.
• This is a global role involving stakeholders across APAC, EMEA and NAM with flexible work timings.

Skills

Data management

Risk and control

Communication skills

Leadership

Change management

Job description

Overview

Quality Assurance, Monitoring and Testing Senior Lead Analyst role within Technology & Business Enablement (T&BE) at Citi. The Data Quality Assurance Lead will be a key member of the T&BE QA team, reporting to the T&BE Data Quality Assurance Head. The role is instrumental in establishing and implementing quality assurance processes within the Enterprise Data Office globally, and collaborates across T&BE to ensure independent and objective assessment on the effectiveness, quality and timeliness of remediation of high severity issues and Transformation regulatory commitments.

Key Responsibilities

• Quality Assurance Strategy: Manage, deliver, and execute the QA mandate with oversight to drive consistent QA processes, monitoring, reporting and escalation.
• Maintain common QA standards, procedures and governance to create and sustain best-in-class QA protocols.
• Review identified issues, agree on planned actions and provide strategic remediation paths for key issues.
• Support T&BE QA Director (QAD) in fostering partnerships across T&BE, 1st line Risk & Controls, and 2nd/3rd line functions to drive remediation accountability.
• Define and implement future state strategies over Data Quality Assurance activities. Identify and execute strategic QA decisions and initiatives.
• Design, lead, and ensure on-time, quality QA reviews across internal and regulatory issues portfolios in conformance with QA procedures. Supervise the team to ensure quality QA workpapers and traceability documentation; keep QA workflow tool accurate.
• Demonstrate data management, risk and control expertise and knowledge of internal and regulatory issue remediation and related interdependencies.
• Manage allocated resources and budgeted hours; provide timely QA feedback.
• Drive improvements to strengthen risk management and control environment through remediation of issues/RBCMs.
• Escalate concerns to senior stakeholders and support solution identification.
• Publish quality and on-time QA status reporting to T&BE leadership and QA clearance/nonobjection memos as required.
• Plan and manage resources and budget; mentor and coach QA team members; provide training as needed.
• Lead improvement initiatives to enhance quality and efficiency of the function.
• This is a global role involving stakeholders across APAC, EMEA and NAM with flexible work timings.

Qualifications

• 14+ years of experience.
• Extensive experience in data management, risk and control, supervision, issues management QA/control and monitoring processes.
• Subject matter expertise in data solutions including lineage, architecture and authoritative data sources; data governance and risk/control disciplines within Data and/or Technology.
• Ability to lead change in a large organization; understanding of risk management framework including risk identification, appetite and governance.
• Experience across enterprise-wide implementations of policy and risk programs; strong engagement at executive level.
• Knowledge of strategic elements of financial, operational, technical, and regulatory environments; experience in regulatory data remediation.
• Strong communication skills and ability to influence senior stakeholders; leadership with track record of driving positive change.
• Ability to engage at senior management levels and communicate across organization layers.

Job Family Group: Controls Governance & Oversight. Job Family: Quality Assurance, Monitoring & Testing. Time Type: Full time.

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