IT Quality Analyst

Citigroup; Chennai; On-site; INR 400,000 - 700,000; Full time

Job summary

Citigroup in Chennai seeks an IT Quality Analyst 2 to monitor, assess and evaluate software processes and data. Identify policy gaps, interpret data and prepare recommendations within a QA framework.

The role focuses on supporting UAT, documenting findings, tracking nonconformances and reporting quality metrics, applying industry standards and best practices in IT quality.

Qualifications

• Experience in software quality assurance within a software development environment.
• Ability to meet deadlines and deliverables.
• Excellent written and verbal communication skills.
• Ability to work independently or as part of a team.
• Experience designing and executing test cases.

Responsibilities

• Supports UAT process and product rollout testing strategies.
• Conducts process monitoring, product evaluation and audits.
• Documents findings and prepares nonconformance reports.
• Tracks nonconformance items to ensure resolution before production.
• Creates and maintains testing verification matrices.
• Gathers and reports quality metrics.

Skills

QA in SW/dev

Deadlines

Clear communication

Initiative / Team

Test case design

Problem solving

Education

Bachelor’s/University degree or equivalent

Job description

The IT Quality Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.

• Conducts a variety of process monitoring, product evaluation and audit assignments.

• Documents findings and prepares nonconformance reports.

• Tracks nonconformance items and ensures items are resolved before project moves to production.

• Creates and maintains testing verification matrices.

• Gathers, maintains and reports on quality metrics.

• Verifies traceability in project work products.

• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.

• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.

• Has limited but direct impact on the team and closely related teams through the quality of the tasks services provided.

• Exchanges ideas and information in a concise and logical way; recognises audience diversity.

• Perform other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years Quality Assurance experience preferred

• Understanding of QA within Software Development environment

• Logical analysis skills and problem solving Proven ability to work to deadlines.

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to work under own initiative or as part of a team.

• Experience in Designing & Executing test cases

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Technology Quality

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.