Quality Assurance Manager

Humaquest Consulting; New Delhi; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Humaquest Consulting is seeking a Clinical Operations leader to drive dialysis outcomes and head clinical staffing across multiple centers. The role focuses on improving dialysis adequacy targets, implementing staff training, and ensuring SOP adherence.

The ideal candidate will coordinate with HR for recruitment, conduct regular audits, and present governance data to senior leadership, ensuring regulatory compliance and ongoing program improvement.

Qualifications

• Knowledge of government regulations and NABH standards (preferred).
• Experience in managing clinical teams and ensuring SOP compliance.

Responsibilities

• Drive continuous improvement initiatives to achieve and sustain dialysis adequacy (Kt/V, CBV, URR targets) across all centers.
• Increase dialysis frequency through structured patient and center-level interventions.
• Plan, organize, and conduct regular patient education programs across the zone to improve patient awareness and compliance.
• Prepare and submit monthly Governance Review Data (Clinical) to senior leadership.
• Conduct interviews for hiring of clinical staff (nurses, technicians, and other support roles) and coordinate onboarding with HR.
• Perform manpower analysis based on center utilization and recommend staffing additions or rationalizations.
• Conduct random center visits to monitor clinical practices, SOP adherence, and regulatory issues.
• Design, develop, and conduct regular clinical training programs and monitor effectiveness.
• Ensure uniform SOP implementation across all centers and address deviations.
• Act as escalation point for clinical team issues and coordinate with HR for resolution of grievances.
• Lead Monthly Clinical Review Meetings and collect, analyze, and submit monthly clinical data to senior management.

Skills

Clinical governance

Team leadership

Staff recruitment

Training & development

Job description

Role & responsibilities

Clinical Outcomes Focus:

• Drive continuous improvement initiatives to achieve and sustain dialysis adequacy (Kt/V, CBV, URR targets) across all centers.
• Implement strategies to increase dialysis frequency through structured patient and center-level interventions.

Patient Education Programs:

• Plan, organize, and conduct regular patient education programs across the zone to improve patient awareness and compliance.

Governance and Reporting:

• Prepare and submit monthly Governance Review Data (Clinical) to senior leadership.

Hiring and Manpower Management:

• Conduct interviews for hiring of clinical staff (nurses, technicians, and other support roles).
• Work closely with the HR team for continuous support and coordination in the recruitment and onboarding process.
• Perform periodic manpower analysis based on center utilization data and recommend staffing additions or rationalizations as needed.

Center Visits and Audits:

• Conduct random center visits across the zone to monitor clinical practices, adherence to SOPs, and operational issues.
• Ensure successful completion of government regulatory audits by maintaining all documentation, practices, and records as per regulatory requirements.

Training and Development:

• Design, develop, and conduct regular clinical training programs (including creating training PPTs and content) for all clinical teams.
• Monitor training effectiveness and ensure knowledge implementation at the center level.

SOP Implementation and Monitoring:

• Ensure uniform implementation of clinical SOPs across all centers.
• Regularly monitor compliance to SOPs and take corrective actions where deviations are observed.

Clinical Team Management:

• Act as the first point of escalation for clinical team issues and coordinate with HR for resolution of grievances or operational challenges.

Meetings and Reviews:

• Conduct regular team meetings with Clinical Heads/Nursing Heads.
• Lead Monthly Clinical Review Meetings to assess performance, discuss challenges, and implement corrective actions.
• Collect, analyse, and submit monthly clinical data in a structured format to senior management.
• Knowledge of government regulations, NABH standards (preferred), and regulatory compliance for healthcare facilities.

Preferred candidate profile