Quality Assurance Manager

Adroit Industries; Indore District; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Adroit Industries seeks a seasoned Quality Management System Leader to ensure effective implementation and continual improvement of the QMS aligned with IATF 16949, ISO 9001, CSRs, and regulatory requirements.

The role covers leading QMS implementation, audits, document control, CAPA, and continuous improvement across all functions, with a focus on customer satisfaction and top-management reporting.

Qualifications

• Ten plus years in Quality Assurance and QMS leadership, preferably in automotive manufacturing.
• Strong knowledge of IATF 16949 and ISO 9001 requirements.
• Experience as Management Representative / QMS Head with customer audits.
• Proven ability to drive APQP, PPAP, FMEA, MSA, SPC, CAPA, and 8D processes.
• Demonstrated leadership, analytical, and problem-solving skills.
• Ability to coordinate with Production, Engineering, Maintenance and Supply Chain.

Responsibilities

• Lead the implementation, maintenance, and continual improvement of the IATF 16949 QMS.
• Represent the QMS to Top Management, customers, and certification bodies.
• Coordinate internal/external audits and ensure timely closure of non-conformities.
• Develop and monitor quality policies, procedures, and records.
• Drive corrective and preventive actions and continual improvement initiatives.
• Monitor KPIs, quality performance, and customer satisfaction.
• Provide training on IATF 16949, 7 QC Tools, and internal audits.

Skills

Quality Management System (QMS)

IATF 16949

ISO 9001

Audits & Certifications

Leadership & MR responsibilities

APQP/PPAP

FMEA/8D/CAPA

Process Approach

Risk-Based Thinking

KPIs & Quality Reporting

Cross-functional coordination

Education

Bachelor's Degree in Mechanical/Production/Automobile Engineering

Job description

Role & responsibilities

The position will act as the Management Representative / Quality Management System Leader and will be responsible for ensuring effective implementation, maintenance, and continual improvement of the Quality Management System in line with IATF 16949, ISO 9001, customer‑specific requirements (CSRs), and applicable statutory and regulatory requirements

• Lead the implementation, maintenance, and continual improvement of the IATF 16949 Quality Management System.
• Ensure compliance with all applicable IATF 16949 clauses, customer‑specific requirements, and statutory/regulatory requirements.
• Develop, review, and control quality policies, procedures, manuals, work instructions, formats, and records.
• Ensure effective implementation of the Process Approach and Risk‑Based Thinking across all departments.
• Maintain the organization’s process map, interaction of processes, KPIs, objectives, and quality performance indicators.
• Identify process risks and opportunities and ensure appropriate action plans.
• Ensure effective implementation of document control and record control systems.

B. Management Representative Responsibilities

• Represent the Quality Management System to Top Management, certification bodies, customers, and external agencies.
• Report QMS performance, quality objectives, customer satisfaction, audit results, risks, and improvement requirements to Top Management.
• Ensure that the processes required for the QMS are established, implemented, and maintained.
• Coordinate with all departments for effective implementation of the QMS.
• Ensure awareness of customer requirements and quality objectives throughout the organization.
• Drive continual improvement and ensure corrective and preventive actions are effectively implemented.
• Coordinate and facilitate Management Review Meetings (MRM) and ensure timely closure of action points.

C. Internal & External Audits

• Prepare and maintain the annual audit plan for:
  • Internal System Audits
  • Process Audits
  • Product Audits
  • Layered Process Audits (LPA)
• Lead preparation for IATF 16949, ISO 9001, customer, certification, and surveillance audits.
• Ensure timely closure of audit non‑conformities with effective root cause analysis.
• Verify the effectiveness of corrective actions.
• Ensure proper management of audit findings and maintain audit records.
• Develop and train internal auditors and process auditors.

D. Quality Assurance & Quality Control

• Lead the overall Quality Assurance function from incoming material to final product dispatch.
• Establish and monitor quality standards, inspection systems, control plans, and quality checkpoints.
• Ensure effective implementation of:
  • APQP
  • PPAP
  • FMEA
  • MSA
  • SPC
  • Control Plan
  • 8D Problem Solving
  • Root Cause Analysis
  • CAPA
• Monitor and reduce:
  • Customer complaints
  • Internal rejection
  • Rework
  • Scrap
  • Process variation
  • Supplier quality issues
• Ensure proper control of non-conforming products and effective segregation and disposition.

E. Customer Quality Management

• Act as the key coordinator for customer quality requirements and complaints.
• Ensure timely response to customer complaints through structured 8D / CAPA methodology.
• Analyze customer complaints and implement permanent corrective actions.
• Monitor customer quality performance, PPM, rejection, warranty, and complaint trends.
• Ensure customer‑specific requirements are properly communicated and implemented.
• Coordinate customer audits and customer visits.

F. Supplier Quality Assurance

• Monitor supplier quality performance and supplier PPM.
• Coordinate supplier audits and supplier development activities.
• Ensure supplier corrective actions are properly implemented and verified.
• Support supplier evaluation, approval, and continuous improvement.
• Ensure incoming material quality meets defined specifications.

G. Quality Performance & Continual Improvement

• Define and monitor departmental KPI/KRA related to quality performance.
• Prepare monthly and periodic quality performance reports for Top Management.
• Drive quality improvement projects and Kaizen initiatives.
• Implement defect prevention and variation reduction programs.
• Promote a culture of Quality at Source” across the organization.
• Identify opportunities for cost reduction through reduction of rejection, rework, scrap, and customer complaints.

H. Training & Quality Awareness

• Develop and implement annual quality training plans.
• Conduct training on:
  • IATF 16949 awareness
  • Quality Policy and Objectives
  • Customer‑Specific Requirements
  • 7 QC Tools
  • 8D Problem Solving
  • FMEA
  • SPC
  • MSA
  • Control Plan
  • Internal Auditing
  • Root Cause Analysis
• Ensure all employees understand their role in achieving quality objectives.

3. Key Performance Indicators (KPIs)

• Customer PPM / Customer Rejection
• Customer Complaints and 8D Closure
• Internal Rejection and Rework %
• Supplier PPM
• Scrap and Quality Cost
• Audit Non‑Conformities
• On‑Time Closure of Corrective Actions
• Internal Audit Effectiveness
• Process Capability (Cp/Cpk)
• Customer Satisfaction
• QMS Effectiveness
• Quality Improvement / Kaizen Projects
• Reduction in Cost of Poor Quality (COPQ)

4. Educational Qualification

• Bachelor's Degree / Diploma in Mechanical, Production, Automobile, Electrical, or related Engineering discipline.
• Additional qualification in Quality Management / IATF 16949 / Lead Auditor will be preferred.

5. Required Experience & Skills

• 10–20 years of experience in Quality Assurance, Quality Systems, IATF 16949, and Automotive / Auto Component Manufacturing.
• Strong knowledge of IATF 16949 and ISO 9001 requirements.
• Experience as Management Representative / QMS Head / Quality Head.
• Strong experience in customer audits and certification audits.
• Expertise in APQP, PPAP, FMEA, MSA, SPC, Control Plan, 8D, CAPA, and Root Cause Analysis.
• Strong analytical, problem-solving, communication, and leadership skills.
• Ability to coordinate effectively with Production, Engineering, Maintenance, Purchase, Stores, Development, and other functions.
• Strong knowledge of customer‑specific requirements and quality improvement methodologies.

6. Authority & Accountability

• Authority to stop or hold production in case of serious quality concerns.
• Authority to initiate corrective and preventive actions.
• Authority to elevate critical quality issues directly to Top Management.
• Accountability for the effectiveness and continual improvement of the Quality Management System.
• Accountability for maintaining IATF 16949 certification and ensuring compliance with customer requirements.

7. Preferred Candidate Profile

The ideal candidate should be a strong Quality Systems and IATF professional with hands‑on experience in automotive manufacturing, capable of leading the complete Quality Assurance function and driving a culture of zero‑defect manufacturing, customer satisfaction, process discipline, and continual improvement.