Quality Assurance Executive

Astrotalk; Dadri; On-site; INR 450,000 - 750,000; Full time

Job summary

Astrotalk in Dadri, Uttar Pradesh is seeking a Quality Assurance professional to review interactions and ensure adherence to communication guidelines. You will identify gaps, suggest improvements, and maintain brand voice across the platform.

Responsibilities include flagging content not meeting benchmarks, supporting a consistent customer experience, and tracking performance metrics on the internal QA dashboard. Previous QA experience preferred.

Responsibilities

• 1. Review interactions to assess quality, accuracy, and adherence to communication guidelines.
• 2. Identify gaps or errors and recommend improvements to maintain service standards.
• 3. Ensure interactions are relevant, engaging, and consistent with brand voice.
• 4. Flag content that doesn't meet quality or satisfaction benchmarks for follow-up.
• 5. Support consistency in customer experience across the platform.
• 6. Track and update performance metrics on internal QA dashboard.

Job description

Role & responsibilities

1. Review interactions to assess quality, accuracy, and adherence to
communication guidelines.
2. Identify gaps or errors and recommend improvements to maintain service standards.
3. Ensure interactions are relevant, engaging, and consistent with brand voice.
4. Flag content that doesn't meet quality or satisfaction benchmarks for follow-up.
5. Support consistency in customer experience across the platform.
6. Track and update performance metrics on internal QA dashboard.