Quality Assurance Engineer

HireFlexperts; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HireFlexperts in Noida, India (on-site) is seeking a versatile QA Engineer and Technical Support professional with 2–4 years of experience. You will blend software quality assurance, especially automation testing, with strong client-facing and project coordination, acting as the primary liaison between clients and development teams.

You will lead a small team, design automation strategies, manage the QA lifecycle in an Agile environment, and handle customer inquiries per SLA while ensuring

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Proficiency in manual and automated testing.
• Experience with Agile/Scrum and Waterfall SDLC.
• 2–4 years of QA/testing experience.
• At least 1 year of technical support or technical consulting experience.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• Preferred: 1 year of experience with AI tools.

Responsibilities

• Develop and enforce an automated QA strategy and processes.
• Design, develop, and maintain automated test scripts and frameworks.
• Lead project quality to meet timelines, cost, and quality goals.
• Provide hands-on QA leadership in an Agile environment.
• Estimate testing effort and maintain a test coverage matrix.
• Define automation strategies and plans per application.
• Serve as the first contact for customer technical issues and SLA adherence.
• Respond to inquiries promptly and escalate as needed.
• Proactively update stakeholders on issue status.
• Record, troubleshoot, and document customer issues; escalate to developers.
• Collaborate with internal teams and lead knowledge-sharing sessions.
• Reproduce issues using docs, KBs, and peer support.

Skills

Manual testing

Automated testing

Agile/Scrum

Waterfall

Communication skills

Education

Bachelor’s degree in Computer Science or IT

Tools

AI tools

Job description

Job Title: QA ENGINEER & TECHNICAL SUPPORT

Location: Noida, Sector 63 (On-site)

Experience: 2–4 years

Employment Type: Full-time

Job Summary

We are seeking a versatile and highly skilled individual to join our team as a QA Engineer and Technical Support professional. This role combines technical expertise in software quality assurance, particularly automation testing, with strong client-facing and project coordination abilities. The successful candidate will help ensure the quality of our software applications while serving as a primary contact for clients, managing their needs, and facilitating effective communication between clients and development teams.

Key Responsibilities

Software Quality Assurance and Automation

• Develop and enforce a robust automated software quality engineering strategy, including practices and processes that ensure consistent application quality.
• Design, develop, and maintain automated test scripts and frameworks, collaborating closely with project and business teams to improve system effectiveness and efficiency.
• Lead and manage project quality through effective quality engineering practices, ensuring deliverables meet agreed timelines, cost expectations, and quality standards.
• Provide hands‑on leadership throughout the QA lifecycle, supporting both manual and automated testing in an Agile environment.
• Estimate testing effort for low- and medium-complexity applications and maintain a comprehensive test coverage matrix.
• Define automation test strategies and test plans for different applications, taking business needs and return on investment (ROI) into account.

Client and Technical Support

• Serve as the first point of contact for customer concerns related to technical issues, advocate for customers, and communicate their needs to internal developers.
• Respond to and resolve technical inquiries promptly in accordance with established service-level agreement (SLA) guidelines.
• Stay aware of customer business priorities and key events, providing proactive issue‑status updates to relevant stakeholders.
• Record and document customer issues according to established processes; troubleshoot and qualify cases before escalating them to developers.
• Troubleshoot implementation problems and investigate complex issues that require in‑depth evaluation and problem‑solving skills.
• Collaborate with internal teams to learn new concepts, resolve complex issues, and occasionally lead knowledge‑sharing sessions.
• Reproduce customer-reported issues using available documentation, knowledge bases, community resources, and peer support.

Team Leadership and Collaboration

• Guide and oversee a small team of 3–6 people throughout the software development life cycle (SDLC), from test‑case creation through test closure.
• Demonstrate expertise in defect management, including defining and improving defect documentation and the TAR lifecycle process.
• Ensure the team follows established defect‑management and other quality processes.
• Mentor and coach team members to support their professional growth.
• Collaborate with development teams to explain client issues and help identify actionable solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology (IT), or a related field.
• Proficiency in both manual testing and hands‑on automated testing.
• Experience with Agile/Scrum and Waterfall software development life cycle methodologies.
• 2–4 years of well‑rounded quality assurance testing experience.
• At least 1 year of technical support or technical consulting experience.
• Strong organizational skills, with the ability to multitask and prioritize requirements.
• Excellent written and verbal communication skills and the ability to collaborate effectively with cross‑functional teams.
• Preferred: At least 1 year of experience using AI tools.