Quality Assurance Associate II

Conduent; Amravati; On-site; INR 300,000 - 420,000; Full time

Job summary

Conduent in Maharashtra, Amravati, India is seeking a data/audit support professional to review processes and ensure data accuracy within established procedures.

The role focuses on auditing, sampling techniques, and coordination with external auditors to support SOC 1 reporting requirements. Works under moderate supervision and adheres to company standards.

Qualifications

• Analytical thinking required.
• Ability to follow established procedures.
• Attention to data accuracy and auditing.

Responsibilities

• Review current processes and identify trends.
• Review work produced for errors.
• Evaluate performance standards (SLAs) under contract.
• Compare sampling techniques and identify correct samples for auditing.
• Evaluate workflow tools to run reports.
• Coach Level 1 auditors on sampling techniques and business processes.
• Reconcile transaction processing for data accuracy.
• Interact with external auditors for SOC 1 reports.
• Perform other duties as assigned.
• Comply with all policies and standards.

Job description

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team through quality of services and information provided.
• Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Reviews current processes and identifies trends.
• Reviews work produced for errors.
• Evaluates for performance standards (SLAs) required under contract.
• Compares various sampling techniques and identifies correct samples for auditing.
• Evaluates workflow tools to run reports.
• Coaches Level 1 auditors on sampling techniques and business process knowledge.
• Reconciles transaction processing for data accuracy.
• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
• Performs other duties as assigned.
• Complies with all policies and standards.