Quality Assurance Associate III

Conduent; Ernakulam; On-site; INR 500,000 - 700,000; Full time

Job summary

Conduent is seeking candidates for a role focused on business support and technical tasks. The successful candidate will help teams integrate and work collaboratively towards company goals while performing auditing and risk assessment duties.

Candidates must possess a relevant vocational training or certification. Strong analytical and problem-solving skills are vital, along with the ability to communicate effectively and work under minimal supervision.

Qualifications

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for clients.
• Maintains appropriate licenses, training, and certifications.

Responsibilities

• Reviews transactions and selects samples for auditing.
• Performs risk assessments related to performance monitoring.
• Validates audit findings with operations personnel.

Skills

Data organizing and coordination

Analytical skills

Problem solving

Interpersonal skills

Education

Vocational training or certifications

Job description

Job Description

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Works with a limited degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Helps teams to integrate and work together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership

• May provide informal guidance to junior team members.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for clients and end-users.

Interpersonal Skills

• Clearly and effectively exchanges information and ideas.

Responsibility Statements

• Reviews transactions and selects samples for auditing.
• Performs risk assessments related to performance monitoring and financial operations.
• Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
• Validates audit findings with operations personnel to concur with root cause analysis (RCA).
• Performs other duties as assigned.Complies with all policies and standards.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.