Quality Associate

Alorica; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Alorica Inc. in Bengaluru seeks a quality assurance professional to plan, execute, and oversee product inspection and testing to ensure conformance to specifications. You will track quality levels and KPIs, investigate quality issues, and help develop procedures for capturing and documenting complaints.

The role requires deep QA knowledge, strong data management skills, and a commitment to continuous improvement. Familiarity with agile practices and multilingual communication is preferred.

Qualifications

• Deep knowledge of QA terminology, methods, and tools.
• Proficient in database management and data analysis.
• Excellent analytical, problem-solving, and decision-making skills.
• Experience with testing, version control, and defect management.
• Professional certification such as Six Sigma, CQE, or CQA.
• Bachelor's degree in a relevant field.
• Understanding of agile/scrum and QA within it.
• Fluency in more than one language.

Responsibilities

• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
• Assist operations by tracking, documenting, and reporting quality levels and KPIs.
• Investigate reports of product quality issues and ensure resolution per guidelines and regulations.
• Develop or update procedures for capture, investigation, and documentation of product complaints.
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and developers.
• Provide training and support to QA team on systems, policies, procedures, and core processes.

Skills

QA knowledge

Database management

Analytical skills

Problem solving

Defect management

Six Sigma

CQE

CQA

Education

Bachelor's degree

Tools

Testing tools

Version control

Defect tracking

Job description

Role & responsibilities

• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
• Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
• Develop or update procedures for capture, investigation, and documentation of product complaints
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
• Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes

Preferred candidate profile

• Deep knowledge of quality assurance terminology, methods, and tools
• Superb computer skills, including database management
• Excellent analytical, problem-solving, and decision‑making skills
• Proficiency in best practices for testing, version control, and defect management
• Professional certification, such as Six Sigma, CQE, or CQA

• Bachelors degree (or equivalent) in relevant field
• Understanding of agile/scrum methodology and how QA functions within it
• Fluency in more than one language