Quality and Continuous Improvement Program Manager, YouTube

Google LLC; Bengaluru, Hyderabad; Hybrid; INR 3,500,000 - 6,500,000; Full time

Job summary

Google LLC in Bengaluru, India, seeks a Quality and Continuous Improvement Program Manager for YouTube to lead global quality initiatives and drive continuous improvement across workflows and processes. You will partner with senior stakeholders and cross-functional teams to identify issues, implement solutions, and support product launches and policy updates.

The role emphasizes data-driven decision making, with experience in Six Sigma or COPC-like frameworks and dashboard tools.

Qualifications

• Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to implement changes.

Responsibilities

• Build/Support a global quality program, driving consistency and continuous improvement across workflows/processes.
• Improve key performance indicators by evolving the quality assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
• Build relationships with senior members of cross-functional organizations to represent what agent skills drive effective performance.
• Work alongside YouTube's Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.

Skills

Stakeholder relationships

Process improvement

Cross-functional collaboration

Project management

Program management

Data analysis

Data visualization

Education

Bachelor's degree in HR, Business, or related field

Tools

SQL

DataStudio

Tableau

Job description

Quality and Continuous Improvement Program Manager, YouTube

X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India.

• Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to implement changes.

Preferred qualifications:

• Experience collecting, synthesizing, analyzing, and visualizing complex sources of data to derive insights and form recommendations that improve operational efficiency and efficacy.
• Experience in quality management principles like Six Sigma, Total Quality Management, or COPC. Experience with dashboard tools such as SQL, Datastudio, or Tableau.
• Excellent project management skills (e.g., plan, coordinate, and execute assigned task).
• Excellent in large-scale program management, align programs to business strategies, deliver beneficial results, communicate with stakeholders, govern program activities, and support integral program processes.

About the job

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.

Fast-paced, dynamic, and proactive, YouTubes Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities

• Build/Support a global quality program, driving consistency and continuous improvement across workflows/processes.
• Improve key performance indicators by evolving the quality assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
• Build relationships with senior members of cross-functional organizations to represent what agent skills drive effective performance.
• Work alongside YouTubes Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.