Quality Analyst - SDET (UI + API Automation)

CW Government Travel; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Amex GBT in Bangalore is seeking a QA Automation Lead to define and govern test strategy across functional, UI and API testing, and to drive release readiness. You will oversee Selenium automation, strengthen coverage, and coordinate with DevOps to optimize CI/CD pipelines.

The role demands 4+ years in automation, leadership experience, and familiarity with travel domain workflows. A Bangalore-based, 3-days-a-week office presence and 2nd shift work are required.

Qualifications

• 4+ years of hands-on automation experience.
• 2+ years leading or mentoring QA teams.
• Experience in enterprise or product-based environments.
• TMC / Travel domain experience preferred.
• Willing to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and from Bangalore office 3 days a week.

Responsibilities

• Define test strategy across functional, UI, API, regression and integration testing.
• Develop release-level test plans and quality gates.
• Oversee Selenium automation framework health.
• Improve automation coverage and reduce manual regression.
• Lead defect triage meetings and manage risk.
• Provide quality metrics and release readiness to stakeholders.
• Collaborate with DevOps for CI/CD optimization.
• Support SIT, UAT, and production validation.
• Maintain strong requirement-to-test traceability (RTM).

Skills

Selenium WebDriver

REST API automation

Framework design

CI/CD

SQL

JIRA & Confluence

Tools

Jenkins

Azure DevOps

REST Assured

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

Test Strategy & Planning

• Define overall test strategy across functional, UI automation, API automation, regression, and integration testing.
• Develop release-level test plans and quality gates.
• Define entry/exit criteria and automation roadmap.
• Ensure alignment with Agile/Scrum methodology.

Automation Governance

• Oversee Selenium automation framework health.
• Improve automation coverage and reduce manual regression.
• Ensure REST API automation coverage.
• Integrate automation suites into CI/CD pipelines.
• Reduce flaky tests and improve test stability.

Functional & Domain Oversight

• Ensure complete test coverage for complex workflows and integration flows.
• Support SIT, UAT, and production validation.
• Maintain strong requirement-to-test traceability (RTM).

Defect & Risk Management

• Lead defect triage meetings.
• Analyze defect trends and identify systemic issues.
• Ensure minimal production defect leakage.
• Define risk mitigation strategies for high-impact releases.

Stakeholder Communication

• Act as primary QA point of contact for Product, BA, and Engineering teams.
• Provide quality metrics and dashboard reporting.
• Present automation progress and release readiness.
• Collaborate with DevOps for CI/CD optimization.

TMC / Travel Domain Advantage

• Experience in Travel Management Company (TMC) environments.
• Understanding of booking lifecycle platforms and mid-office/back-office systems.
• Knowledge of ticketing, exchanges, refunds workflows.
• Experience with reconciliation and financial validations.
• Familiarity with GDS integrations (Amadeus, Sabre, Travelport).

What We're Looking For

Automation & Technical

• Strong knowledge of Selenium WebDriver.
• REST API automation experience (REST Assured preferred).
• Framework design experience.
• CI/CD integration (Jenkins / Azure DevOps).
• SQL for backend validation.
• Experience with JIRA & Confluence.

Leadership & Soft Skills

• 4 years' experience leading QA teams.
• Strong planning and coordination ability.
• Excellent stakeholder communication.

Experience Requirements

• 4+ years of hands-on automation experience.
• 2+ years leading or mentoring QA teams.
• Experience in enterprise or product-based environments.
• TMC / Travel domain experience preferred.
• Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
• Must be willing to work from the Bangalore office location minimum 3 days in a week.

Success Metrics

• Increased automation coverage (%).
• Reduced regression cycle time.
• Low production defect leakage.
• On-time release readiness.
• Improved team productivity.
• Stable CI/CD test execution.

Location

Bangalore, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recr