Quality Analyst – Medical Scribing & Transcription

Centific Global Technologies India Private Limited; Hyderabad; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Centific is seeking a Lead Quality Analyst (Medical Scribing & Transcription) with 5–8 years of experience to drive the quality framework for healthcare data operations. You will audit AI-assisted scribing and verbatim transcription, interpret metrics, and communicate with clients to enable zero-defect delivery.

The role requires deep medical terminology knowledge and the ability to translate audit findings into coaching and process improvements, coordinating with teams and clients globally.

Qualifications

• Minimum Education: B.Sc./M.Sc. in Nursing, Microbiology, Biotechnology, Life Sciences; B.Pharm/M.Pharm or BAMS/BHMS/BDS.
• Alternative Pathways: English Literature or general graduates only with formal certification in Medical Transcription/Scribing.
• Experience: 5‑8 years in Medical Transcription / Scribing / Healthcare Documentation, with at least 3 years as Senior QA, SME, or Lead Auditor.
• Preferred: Experience with AI‑generated transcripts, digital scribes, or complex segmentation annotation.

Responsibilities

• Advanced Quality Auditing & Governance: Scribing Audits—evaluate AI-generated clinical summaries against audio for accuracy.
• Transcription Audits: verify audio segmentation, speaker attribution, and punctuation to meet guidelines.
• Performance Driving: convert audit data into coaching, error‑analysis reports, and feedback loops to improve throughput.
• Metrics Analytics & Insight Generation: use precision/recall/F1 to evaluate performance and generate dashboards.
• Client Interfacing & Guideline Management: act as lead liaison to align quality with client requirements.

Skills

Quality Assurance

Medical Terminology

Auditing

AI/ML in Healthcare

Client Communication

Education

B.Sc./M.Sc. in Nursing

B.Pharm/M.Pharm

English Literature with Transcription Certification

Job description

Job Role Overview

Lead Quality Analyst (Medical Scribing & Transcription) with 5-8 years of experience to spearhead the quality framework for our healthcare data operations. Sentinel of quality bridging AI-generated outputs and human clinical precision. Responsible for advanced audits across AI-assisted Medical Scribing and Verbatim Medical Transcription workflows, interpreting precision, recall, and F1-score metrics, communicating with clients, and driving zero‑defect delivery through rigorous feedback.

Key Responsibilities

1. Advanced Quality Auditing & Governance
   • Scribing Audits: Evaluate AI-generated clinical summaries against audio, confirming clinical accuracy, diagnostic data, treatment plans, and documentation standards.
   • Transcription Audits: Verify audio segmentation boundaries, speaker attribution, and punctuation rules to meet formatting guidelines.
   • Performance Driving: Convert audit data into coaching, error‑analysis reports, and feedback loops that improve throughput and accuracy.
2. Metrics Analytics & Insight Generation
   • Data Interpretation: Use precision, recall, and F1‑scores to evaluate human and AI performance.
   • Root Cause Analysis: Investigate quality dips, identify systematic errors, and execute corrective action plans.
   • Performance Reporting: Compile and present weekly/monthly quality dashboards and throughput reports for senior management.
   • Client Communication: Serve as primary technical contact for quality metrics, lead calibration calls, and align auditing standards with client expectations.
   • Guideline Calibrations: Identify ambiguities in client transcription/scribing guidelines, seek clarification, and standardize internal calibration manuals.
3. Client Interfacing & Guideline Management
   • Act as lead liaison to align company quality standards with client requirements.

Required Skills & Technical Expertise

• Clinical Accuracy: Exceptional medical terminology across specialties (pharmacology, anatomy, lab values, chronic disease management).
• Analytical Mindset: Advanced understanding of data evaluation frameworks; interpret precision and recall impacts.
• Acoustic & Language Skills: High proficiency in varied global accents and command of formal written English.
• Quality Mentorship: Deliver objective, constructive feedback to production staff, fostering accountability.

Educational Qualifications & Experience

• Minimum Education: B.Sc./M.Sc. in Nursing, Microbiology, Biotechnology, Life Sciences; B.Pharm/M.Pharm or BAMS/BHMS/BDS.
• Alternative Pathways: English Literature or general graduates only with formal certification in Medical Transcription/Scribing.
• Experience: 5‑8 years in Medical Transcription / Scribing / Healthcare Documentation, with at least 3 years as Senior QA, SME, or Lead Auditor.
• Preferred: Experience with AI‑generated transcripts, digital scribes, or complex segmentation annotation.

Equal Opportunity

Centific is an equal opportunity employer committed to providing an inclusive workplace free of discrimination or harassment.

We do not discriminate based on race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or pregnancy status.