Quality-AM

First Credit Ites; India; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

First Credit Ites seeks an Assistant Manager - Quality to oversee the quality of third-party collection processes for US clients. The role requires keen attention to detail, strong analytical skills, and the ability to implement and maintain QA standards.

You will lead and mentor the QA team, develop training programs, and collaborate across teams to ensure FDCPA/TCPA compliance and client requirements. Ideal candidates have 5+ years in QA for collections and experience with international

Qualifications

• 5+ years in quality assurance in third-party collections.
• Knowledge of USA collections laws (FDCPA, TCPA).
• Strong analytical, leadership and communication skills.

Responsibilities

• Quality Assurance: implement and maintain QA protocols; audits; monitor KPIs.
• Process Improvement: identify and implement enhancements with teams.
• Compliance: ensure adherence to laws, regulations and client requirements.
• Team Leadership: lead and mentor the QA team; develop and deliver training.
• Client and Vendor Relations: maintain relationships; address quality issues.

Skills

Quality assurance

Leadership

Communication

Analytical

Tools

Data analysis tools

Job description

Opportunity to work as Assistant Manager - Quality

Job Overview:

The Assistant Manager - Quality will be responsible for overseeing and ensuring the quality of third-party collection processes for our clients in the USA. The role requires a keen eye for detail, strong analytical skills, and the ability to implement and maintain quality assurance standards. This position will involve close collaboration with various teams to ensure compliance with industry regulations and client requirements

Key Responsibilities:

1. Quality Assurance:
   • Implement and maintain quality assurance protocols.
   • Conduct regular audits and assessments.
   • Monitor and report on key performance indicators (KPIs).
2. Process Improvement:
   • Identify and implement process improvements.
   • Collaborate with teams to enhance efficiency.
3. Compliance:
   • Ensure adherence to laws, regulations, and client requirements.
   • Stay updated on industry standards.
4. Team Leadership:
   • Lead and mentor the quality assurance team.
   • Develop and deliver training programs.
5. Client and Vendor Relations:
   • Maintain strong client and vendor relationships.
   • Address and resolve quality-related issues.

Qualifications:

• 5+ years in quality assurance, in third-party collections.
• Knowledge of USA collections laws (e.g., FDCPA, TCPA).
• Strong analytical, leadership, and communication skills.

Preferred Qualifications:

• Experience with international clients and vendors.
• Proficiency in data analysis and reporting tools.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.