Quality Assurance Manager

TP; Sahibzada Ajit Singh Nagar; On-site; INR 700,000 - 900,000; Full time

Job summary

A leading outsourcing firm is seeking a Quality Manager for International processes. The role involves developing QA frameworks, analyzing evaluations, and ensuring compliance with service level agreements. Ideal candidates will have robust experience in quality assurance tools and a minimum of 2 years in a managerial role. This full-time position is located in Sahibzada Ajit Singh Nagar, Punjab.

Qualifications

• Experience with Six Sigma, COPC, or Lead Methodologies.
• At least 2 years in a leadership/managerial role.
• Strong knowledge of call center metrics.

Responsibilities

• Develop and implement QA Frameworks and evaluation processes.
• Analyze evaluations and suggest improvements.
• Ensure compliance with KPIs and service level agreements.

Skills

Analysis of evaluations

Quality Assurance tools

Client management

Tools

QA software

PowerPoint

Job description

Quality Manager – International Process

We are hiring for Quality Manager for International process.

Responsibilities

• Develop and implement QA Frameworks, SOPs and evaluation processes
• Analyze call/chat/email evaluations, identify trends, and suggest improvements
• Ensure compliance with client‑specific KPIs and service level agreements
• Report key quality metrics – NPS, FCR, QA scores
• Drive RCA for quality deviations and develop corrective action plans
• Client & stakeholder management (3rd party client management)

Qualifications

• Experience with Six Sigma, COPC or Lead Methodologies
• At least 2 years in a leadership/managerial role
• Strong knowledge of QA tools, call center metrics
• Proficient in PowerPoint and QA software
• Supports innovation & continuous improvement

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance

Industries

Outsourcing and Offshoring, Consulting and Business Consulting and Services

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