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Johnson Controls is seeking a Quality Assurance professional to lead quality initiatives from our India center of excellence. You will ensure compliance with ISO 9001 standards, drive continuous improvement, and coordinate audits and quality training across teams.
The role emphasizes data-driven decision making, KPI monitoring, and collaboration with operations to resolve customer issues and improve product reliability.
What you will do The primary responsibility for this role is to lead Building Management System global projects detailed engineering as per country specific standards from India center of excellence. Independent execution of project throughout the lifecycle, handle first level escalation. Follow processes, maintain required quality standards and on time deliveries to ensure customer satisfaction.
Responsible for ensuring JCI’s Business service meets the established standards of quality including reliability, usability and performance. Responsibilities Coordinate Quality related training to the team to meet Quality Standards. Coordinate & support the company’s quality program, including the implementation of ISO9001 systems and procedures. Support in devising procedures and directions for recording and reporting quality data. Compile quality control reports, create statistical process control metrics, manage non-conformity reports and recommend continuous improvement activities. Prepare & share monthly report capturing summary of Quality issues to Program Manager. Implement & Monitor quality control and inspection procedures. Manage internal audits and other quality assurance activities Coordinate with operations team and conduct Product audit in the customer location compliance to legal & application standards. Identify, Develop, Implement & Monitor quality assurance metrics; analyze and report trends to Program Manager Continuously Monitor Project KPI’s to drive Continuous Improvement Initiatives. Support Design & Operations Managers to resolve any customer complaints. Assist in Risk Management activities, FMEAs and ensure compliance to standards and regulations Assist in the failure investigation of product complaint and CAPA activities.
Bachelor’s Degree with minimum 4 - 8 years of experience in the field of Mechanical / Electrical. Min. 3 yrs. experience in Quality Management activities. Proven experience in driving Quality Training Programs. Experience in Product / Process Audits. Experience in Six Sigma Tools & Techniques Experience in working with problem solving tools like, Fish bone diagram, 8D etc. Good oral, written and presentation skills Customer focus and service oriented. Excellent interpersonal skills and able to develop strong working relationships inside and outside the enterprise. Excellent people skills, persuasive and assertive character.
Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.