QE Automation Engineer (IVR Testing)

Ixiegaming; Ernakulam; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading tech firm in India is seeking an experienced IVR Test Automation Engineer to validate IVR call flows, voice prompts, and system integrations. The role emphasizes building scalable automation solutions across IVR, web, mobile, and API layers. Ideal candidates have at least 1 year of IVR testing experience and 2 years of automation expertise in web and API testing. This company promotes diversity, equity, and inclusion, fostering an innovative workplace for all.

Qualifications

• Minimum 1+ year of hands-on experience in IVR testing (manual or automation).
• Minimum 2+ years of strong automation experience across web and API testing.
• Experience with IVR-Tester automation tools and Twilio or other IVR/telephony platforms is a plus.

Responsibilities

• Design, develop, and execute manual and automated test cases for IVR applications.
• Validate IVR call flows, prompts, DTMF inputs, and speech recognition.
• Automate IVR, web, mobile, and API test scenarios using appropriate tools.

Skills

IVR testing

Automation frameworks

Web testing

API testing

Voice prompts

Tools

Cyara

Hammer

Playwright

Cypress

Selenium

Appium

REST-assured

HTTPClient

Job description

IVR Test Automation Engineer(4–7 Years Experience)

We are seeking an experienced IVR Test Automation Engineer with strong expertise in IVR testing and automation frameworks. The role focuses on validating IVR call flows, voice prompts, system integrations, and speech interactions, while building scalable automation solutions across IVR, Web, Mobile, and API layers.

Must-Have Skills

• Minimum 1+ year of hands‑on experience in IVR testing (manual or automation) using Cyara or Hammer
• Minimum 2+ years of strong automation experience across web and API testing
• Hands‑on experience with automation tools such as:
  • Playwright
  • Cypress
  • Selenium
  • Appium
  • REST-assured / HTTPClient for API automation

Nice to Have

• Experience with IVR-Tester automation tools
• Experience working with Twilio or other IVR/telephony platforms
• Exposure to API, backend, and integration testing

Key Responsibilities

• Design, develop, and execute manual and automated test cases for IVR applications
• Validate IVR call flows, prompts, DTMF inputs, speech recognition, and failure scenarios
• Automate IVR, web, mobile, and API test scenarios using appropriate tools and frameworks
• Develop and maintain automation frameworks, reusable test scripts, and test data
• Execute API tests and validate backend integrations
• Analyze test results, logs, and call recordings to identify defects and perform root cause analysis
• Collaborate closely with development, product, and QA teams to ensure high-quality releases
• Participate in requirement reviews and provide feedback on test coverage and testability

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we’re committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.