Public Safety Tele-Communicator Trainee

Cape May Probation Dept; Rawatsar; On-site; INR 2,859,866 - 4,289,799; Full time

Job summary

Cape May Probation Dept is seeking a Public Safety Tele-Communicator Trainee to respond to emergency assistance requests and dispatch appropriate units. This full-time position requires effective communication skills, first aid knowledge, and the ability to work shifts including weekends.

The ideal candidate will undergo training and must obtain certification by the Office of Emergency Telecommunications Services. Two contact persons are provided for further inquiries regarding this opportunity.

Qualifications

• Must complete training and certification by OETS.
• Ability to work variable shifts including weekends.
• Possess a valid driver's license.

Responsibilities

• Respond to emergency requests via telephone or electronic means.
• Dispatch appropriate units to emergency sites.
• Maintain a calming manner with callers.

Skills

Calm communication

Emergency assistance knowledge

First aid and CPR

Technical equipment proficiency

Job description

PUBLIC SAFETY TELE-COMMUNICATOR TRAINEE

Definition

Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites; does other related duties as required.

Examples of Work

• Receives telephone or other electronic requests for emergency assistance.
• Obtains, verifies, and records location of emergency, name of caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
• Operates automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data.
• Accesses foreign language interpreter service for non-English speaking callers when required.
• Maintains a reassuring, calming manner with callers to obtain required information.
• Provides first aid or CPR instructions to stabilize medical emergencies until professional medical assistance arrives.
• Provides precautionary instructions and advice in non‑medical emergencies to help ensure personal safety and minimize loss of property pending arrival of fire, police, or other assistance.
• Refers nonemergency situations to other appropriate public or private agencies.
• Discharges nonemergency personnel or equipment when appropriate.
• Determines the appropriate type of agency(ies) to respond to the specific emergency or call for assistance.
• Utilizes radio, telephone, and computerized or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on pre‑established response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre‑established plans.
• Maintains a constant update on status of emergency units in the field and of on‑call personnel.
• Makes entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC).
• Receives training in the activation of emergency alert systems such as bells, sirens, beepers, and tone‑activated devices.

Requirements

• Must successfully complete training and obtain certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety during the trainee period; applicants possessing the required certifications will be given additional consideration.
• Seasonal (six‑month) employment may also be considered.
• Positions are full‑time; part‑time applicants may be considered.
• Must be willing to work variable shifts, including weekends and holidays.

License

Appointees must possess a valid New Jersey driver’s license. Employee mobility is necessary to perform essential duties of the position.

Contact

Kevin McLaughlin, Division Director, Office of Emergency Management, 4 Moore Road, DN 308, Cape May Court House, NJ 08210, [e-mail]

Sara Maloney, Director of Human Resources and Training, 4 Moore Rd, DN 122, Cape May Court House, NJ 08210, [e-mail]

Job Details

Category: Full Time
Status: Open
Posted: June 8, 2021 8:00 AM
Closing: Open Until Filled