MRECC Deputy Director

Wayland Council On Aging; India; On-site; INR 11,905,000 - 13,048,000; Full time

Job summary

Middlesex Regional Emergency Communication Center (MRECC) is seeking a highly skilled Regional 9-1-1 Deputy Director to assist the Executive Director in startup and daily operations. The role focuses on supervising shift supervisors and division managers, maintaining essential records, and ensuring efficient 9-1-1 services.

The position offers a competitive salary in the hiring range and a generous benefits package.

Qualifications

• 10+ years of dispatch experience, including 5+ years in a supervisory role.
• ENP and/or CMCP Certification preferred.
• High School Diploma required; additional training or education in emergency communications is a plus.
• Certified Massachusetts 9-1-1 Telecommunicator with a valid driver’s license.
• Must pass a detailed background check and meet all physical and mental requirements

Responsibilities

• Supervise, train, and evaluate staff, including hiring, scheduling, and performance management.
• Develop and implement policies, procedures, and training programs to ensure compliance and operational efficiency.
• Investigate complaints from the public, emergency agencies, and personnel.
• Maintain communication equipment and oversee maintenance contracts.
• Monitor emergency and non-emergency calls to ensure high-quality service delivery.
• Prepare reports, manage data, and oversee compliance with operational regulations

Skills

Leadership

Problem solving

Regulatory knowledge

Data management

Education

High School Diploma

ENP/CMCP preferred

Job description

MRECC Deputy Director

The newly formed Middlesex Regional Emergency Communication Center (MRECC) is seeking a highly skilled and experienced Regional 9-1-1 Deputy Director to assist the Executive Director in overseeing the startup, daily operations, management of personnel, and ensure compliance with emergency communication protocols. This leadership role is responsible for supervising shift supervisors and division managers, maintaining essential records and reports, and ensuring the ef?ciency of 9-1-1 services.

The hiring range of this position is $125,000-$137,000, commensurate with education and experience along with a generous bene?ts package.

Responsibilities

• Supervise, train, and evaluate staff, including hiring, scheduling, and performance management.
• Develop and implement policies, procedures, and training programs to ensure compliance and operational ef?ciency.
• Investigate complaints from the public, emergency agencies, and personnel.
• Maintain communication equipment and oversee maintenance contracts.
• Monitor emergency and non-emergency calls to ensure high-quality service delivery.
• Prepare reports, manage data, and oversee compliance with operational regulations.

Qualifications

• 10+ years of dispatch experience, including 5+ years in a supervisory role.
• ENP and/or CMCP Certi?cation preferred.
• High School Diploma required; additional training or education in emergency communications is a plus.
• Certi?ed Massachusetts 9-1-1 Telecommunicator with a valid driver’s license.
• Must pass a detailed background check and meet all physical and mental requirements

Skills & Abilities

• Strong leadership, problem-solving, and decision-making skills.
• Ability to effectively manage personnel, policies, and data.
• In-depth knowledge of emergency communication systems and regulatory compliance.

A Complete Job Description Is Available Upon Request.