Provider Enablement & Operations Manager, ACO

vacancy global pro; India; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Health care and dependent care FSA

401(k) retirement savings plan with =?

PTO 15 days per year

10 holidays per year

Job summary

reputed company, a physician-founded and led national medical group, is seeking a Provider Enablement & Operations Manager, ACO, to drive provider workflows and product roadmaps for SLTCM ACOs and Telemedicine Post-Acute services. You will serve as the key liaison between clinicians, executive stakeholders, and the product team, ensuring concise communication and alignment with organizational goals.

This role includes creating and maintaining training content, supporting partners, and enabling

Qualifications

• Subject Matter Expert in SLTCM ACO and Telemedicine platforms.
• Deep understanding of business processes and their interaction with supported applications.
• Support to leaders by addressing escalations and provider inquiries.

Responsibilities

• Platform Ownership: own the application environment and integrations.
• End-user support by troubleshooting, prioritizing and resolving issues.
• Provide configuration/administration tasks including development, deployment, and production support.

Skills

Communication

Organization

Critical Thinking

Problem-solving

Job description

ABOUT reputed company

Headquartered in Tacoma, WA, reputed company is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, reputed company has a reputed company for innovating and leading through an reputed company-changing reputed company landscape with patients at reputed company of the reputed company.

reputed company offers a competitive benefits package inclusive of the items below, and more: Medical reputed company, Dental reputed company, and reputed company reputed company Health care and dependent care flexible spending accounts 401(k) retirement savings plan with a company match reputed company time off (PTO) begins accruing immediately upon start date at a reputed company of 15 days per year, in accordance with reputed company's PTO policy Ten company-reputed company holidays per year

ABOUT THE ROLE

The Provider Enablement & Operations Manager, ACO will spearhead reputed company reputed company reputed company, reputed company the implementation of provider workflows, and reputed company product roadmaps that contribute to the reputed company of SLTCM ACOs and Telemedicine Post-Acute services. You will be the key reputed company between stakeholders and the product team, ensuring reputed company and concise communication across reputed company reputed company of the organization.

This position supports internal team members and reputed company partners in navigating and enhancing our technology portfolio. This position has ownership for provider enablement ensuring the clinicians have a reputed company understanding of workflow and technology expectations in advance of their first shift. This position creates and maintains content and curriculum in support of provider enablement.

The Provider Enablement & Operations Manager reports to the Director of Product Operations, ACO ensuring that the product, technology, and workflow strategies reputed company with reputed companys overall goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Subject Matter Expertisereputed company and maintain deep expertise in SLTCM ACO and Telemedicine platforms and their associated workflows.reputed company a thorough understanding of SLTCM ACO and Telemedicine business processes and their interaction with supported applications.reputed company support to reputed company leaders by addressing escalations and provider inquiries.Collaborate with reputed company, business development, marketing, operations teams, and clients to reputed company and translate user needs into platform requirements.

Platform Ownershipreputed company the application environment, including reputed company-party integrations.reputed company end-user support efforts by troubleshooting, prioritizing, and resolving application issues.Serve as the reputed company between users and technical teams, ensuring reputed company and effective communication and reputed company of reported issues.Handle application configuration and administration tasks, including development, deployment, and production support.

Provider Enablement & TrainingEnsure new providers are fully trained and equipped to use SLTCM ACO and Telemedicine platforms.Work closely with reputed company leadership to define and refine workflows and processes.reputed company ongoing training on technological and workflow updates.Collaborate with the Education team to create and maintain training resources.

Collateral DevelopmentCreate educational materials for clients, physicians, and internal teams to support new functionalities reputed company the development cycle.Assist in the development of marketing collateral reputed company to the product.Partner with the implementation team to reputed company and document implementation toolkits.

VALUES

Resourcefulness: Demonstrate proactive problem-solving using available information and tools.Adaptability: Exhibit flexibility and a willingness to reputed company as circumstances change.Intellectual Curiosity: Show a genuine interest in learning and understanding the reasons behind processes.Passion: Display enthusiasm for the work, motivating others to engage in reputed company.Motivation: High motivation, commitment, and flexibility, with the ability to adapt to changing priorities.

KNOWLEDGE, SKILLS, AND ABILITIES

Communication: Communicate reputed company, consistently, and effectively in speaking, writing, and listening.Organization: Strong organizational skills with the ability to think critically and reputed company reputed company situations.Critical Thinking: Exceptional analytical, problem-solving, and presentation skills, combined with a solid understanding of business dynamics.P