Property Manager

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Brightstone is seeking a Property Manager for Mumbai to oversee residential site operations, budgeting, vendor management and service delivery. The role requires coordinating with contractors, tenants and authorities to ensure seamless operations and compliance.

Based in Mumbai on-site with a high-load schedule, you will manage daily reporting, cost controls and maintenance across housing communities while driving exceptional resident satisfaction.

Qualifications

• Experience managing residential sites and teams.
• Strong budgeting, cost control and financial reporting.
• Proven vendor management and procurement experience.
• Ability to coordinate with tenants, vendors and authorities.

Responsibilities

• Guide and develop on-site teams to meet challenges.
• Form budget controls and monitor SLA/KPI performance.
• Maintain SLAs and track performance against targets.
• Renew agreements, manage invoices and payments.
• Oversee vendor quotations, invoicing and approvals.
• Ensure attendance signoffs and cost-sheet accuracy.
• Submit client-approved cost sheets and follow up on payments.
• Ensure accurate billing information and data management.
• Plan manpower needs and assist in hiring for the site.
• Conduct daily site rounds to maintain facilities and services.

Skills

People management

Budgeting

Vendor management

Facilities management

Stakeholder comms

Team development

Tools

MS Excel

Facilities management software

Job description

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience.

At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Position: Property Manager, Mumbai

Business: Property and Asset Management, Mumbai

What this job involves

• Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.
• Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance.
• Maintaining service level agreements and keeping performance indicator scores above excellence.
• Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
• Overseeing all vendor quotations and invoices.
• Ensure proper signoffs for attendance and all the required details for cost sheet submission.
• Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.
• Ensuring Accuracy of billing information.
• Manpower planning for the site (playing a major role in their hiring process etc.)
• Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.
• Ensure proper teamwork for all the facilities.
• Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.
• Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.
• Dealing with occupants’ queries in verbal/ written form.
• Ensuring robust complaint management process is in place and is followed meticulously.
• Communicating and circulating information to occupants’ authorities on operational complications.
• Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances.
• Creating business continuity plans.
• Resolving emergency maintenance matters with urgency.
• Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.
• Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).
• Coordinate and maintain the as-built drawing and transition document library.
• Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.
• Facilitate the services under the Slogan "No Safety No Work".

Location: On-site -Mumbai, MH

Scheduled Weekly Hours: 54

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.